Vegasino Casino – generel debat (side 10)

Have you already done the verification at this casino, or is it not needed at all?

Also, which payment method have you used for your withdrawal, please?

They dosent ask me for verification.

With bank transfer

Hændelsen er forbi, de gav mig min tilbagetrækning som normalt, mange tak

That is great; I'm glad for you.

How would you rate this casino after your experience?

You can even write your user review here if interested.😉

Kasinoet er forfærdeligt, klart en fidus. Jeg bragte dig bevis på, at mange platforme er forbundet med ét firma, NovaForge, og du valgte at ignorere mig, fløjtende ligegyldigt. Din holdning viser, at du ikke ønsker at se sandheden, hvilket rejser mange spørgsmål.

Hej i går vandt jeg omkring 3000 euro og bad om en hævning på 500... for som vi ved mere er det ikke muligt.. er vi sikre på at de betaler? Det håber jeg virkelig... min godhed, men kan vi forblive i tvivl?

det faktum, at de betalte dig, beroliger mig lidt, men det er der mange, der ikke var... og hvorfor?

Hej Deborah mine beløb var lavere 150/100 og yderligere 250, de fik mig til at vente 3 dage i henhold til vilkår og betingelser, men .. de betalte mig!! Jeg håber de betaler dig også!!

lad os håbe det... Jeg ser alle mennesker, der klager...

krydser fingre

Jeg vil holde dig opdateret

ok 🙂

I'm sorry you found yourself in this situation, but it was already explained in your complaint by Petronela, and I will post it again here, so there is no misunderstanding at all.

Platform Connection and Ethical Responsibility

I cannot confirm any direct connection between Robocat and Vegasino, even though their websites may appear similar. There is no clear confirmation that they share a player database or any other direct operational link. Even if there is some overlap in employees, Anjouan Gaming’s regulations require self-exclusion to be handled individually for each casino. Players must request self-exclusion at each platform separately, regardless of any perceived connection between casinos.

Self-Exclusion Process

Since you opened your account with Vegasino after requesting self-exclusion from Robocat, it would have been impossible for Robocat to self-exclude you from Vegasino at that time, as no record of your Vegasino account existed.

Responsible Gaming Violation

While I understand your concerns regarding responsible gaming practices, the regulations of Anjouan Gaming differ significantly from those of stricter jurisdictions such as the UKGC or MGA. Under Anjouan’s licensing, self-exclusion is not applied across platforms automatically, which reflects the legal framework of that jurisdiction. This limitation is not an intentional violation of responsible gaming principles by the casino, but rather an issue of jurisdictional regulations.

Request for Refund

Your request for a refund of €3,800 is based on the argument that the violation of self-exclusion principles led to your deposits at Vegasino. However, since self-exclusion is not enforced across platforms under the Anjouan license, and your Vegasino account was created after your self-exclusion at Robocat, the casino cannot be held liable for failing to implement a cross-platform exclusion.

Casino Guru’s Role

I want to assure you that Casino Guru takes ethical responsibility and responsible gambling very seriously. However, our role is to assess complaints based on the facts and the regulatory framework governing each casino. In this case, we cannot hold the casino accountable for cross-platform self-exclusion when this is not required by their license.

EGBA, UKGC, MGA Regulations

While the examples you provided highlight stricter self-exclusion practices under the EGBA, UKGC, and MGA, these regulations do not apply to casinos licensed under Anjouan Gaming.

Jeg anmodede om den første tilbagetrækning den 13. marts

2.45 om morgenen. på 500 euro. for nu kan vi sige, at der er gået 3 dage undtagen lørdag og søndag... Jeg venter til slutningen af ​​ugen for at se, om noget ændrer sig. Tilbagetrækningsstatus forbliver altid på punkt 2.. venter på bekræftelse af finansafdelingen... nå ja, jeg håber det

vil du vide det seneste? hvis jeg prøver at fortsætte med at spille, er min konto blokeret! uden grund

gik det godt til sidst?

Hvis alt går godt, skal de ankomme inden for 2/3 dage. Jeg har allerede foretaget hævninger og mere eller mindre tager de altid 5/6/7 dage

Ja status forbliver altid på punkt 2..efter min mening kommer kreditten om 1/2 dag

And have they informed you if your account needs to get verified, please?

As you wrote that you are unable to access it now, it looks like that.

Let us know, please, about how it goes, and if you are in touch with the casino.

God eftermiddag.

Jeg er registreret hos Vegasino online casino og har allerede foretaget indbetalinger, i øjeblikket har jeg 3 udbetalingsanmodninger, og 2 af dem har allerede overskredet de 3 arbejdsdage, som siden hævder at respektere.

Hver gang jeg kontakter live chatten er svarene altid de samme, "vær tålmodig" "vi forstår din frustration" "vi undskylder" der er aldrig klare og objektive svar, jeg har bemærket, at der er flere negative kommentarer vedrørende denne bookmaker, så jeg er i tvivl om dette spillehus.

Det er også vigtigt at huske, at de har betalt mig to gange før og respekteret dagene, denne gang er der ingen klare svar, og anmodningerne om udbetaling er langsomme til at blive gennemført.

Hey, if the casino has paid you in the past, I wouldn't worry too much. Even though they apparently have a policy of paying out within three days, I would be patient because there can be delays for various reasons. We give casinos 14 days so if nothing changes then you can file a complaint with us. 

However, how long are you waiting for the two withdrawals? 🙂