Hej, jeg beklager, at du har sådanne problemer med bekræftelse. Er der nogle specifikke dokumenter, du skal sende, og hvad er der galt med dem? Er de ikke bare tydeligt synlige, eller har casinoet en anden grund til at afvise? Er du stadig i kontakt med dem og prøver at løse det?
I hvert fald så jeg, at du har formået at åbne en klage hos os, og jeg er overbevist om, at du vil være i stand til at løse det med casinoet, og du vil til sidst få dine penge.
Sørg for at give mig besked, hvis du har nye oplysninger.
Hi, I'm sorry you're having such problems with verification. Are there any specific documents you have to send and what is wrong with them? Are they not just clearly visible or does the casino have another reason to reject? Are you still in contact with them and trying to resolve it?
Anyway, I saw that you have managed to open a complaint with us and I strongly believe that you will be able to resolve it with the casino and you will eventually get your money.
Be sure to let me know if you have any new information.