Sry, det er ikke en kritik eller noget, men jeg ville bare være interesseret. Hvorfor har ASKGamblers og Casino Guru så forskellige meninger om casinoanmeldelser?
Eksempel Jupi Casino
AskGamblers 8.99/10----------------CasinoGuru 0.7/10
Jeg kunne nævne flere eksempler nu. Som sagt skal der ikke være kritik af dig, for din mening er meget vigtig for mig. Men hvordan tester ASKgamblers og casinoguru?
In guru I know the rating depends on being licensed or not, the fairness of T&C and the unresolved complaints which lower the rating. I suppose said casino here has such a low rating because of the amount of unresolved complaints, I have no idea which factors are taken into account to rate a casino in askgamblers but I will suppose they are similar to the ones in guru, in askgamblers every complaint about this casino remain unsolved too. Also, the rating on askgamblers is 7.67. Like I always say, official rating given on any site has no major importance and should always be used as a guide (not to make final decisions), what does matter are the complaints and the user experience, the user's reviews doesn't affect the official rating on any site, complaints do have an effect
Hello, paclmaya! I was asking myself the same question a few times already.
The Jupi Casino is quite an impressive example, and I agree one can feel truly misguided. Keeping that in mind, we aim to present all considered factors and warnings alike on the proper tab called reputation explained:
Additional explanations are hidden under the "i" icon.
As SunsetGaze mentioned - good thinking again - the number of unresolved complaints granted the casino many black points that are directly affecting the rating.
I'm not pretty sure how the complaint process works elsewhere, for us, it is a strong source of information we would not normally gain, hence we see any complaint as an opportunity to check the casino's score.
Some penalizations are applied automatically, and some are, on the rather hand a subject of long debates. I can assure you we're constantly trying to evaluate the casino's rating. If we come across severe pieces of evidence, the special call is settled to ensure the score still fits. We always try to reach out to the casinos to present our advice or point of view, so it's not like we decrease the rating without further notice. There are, however, some casinos which already failed to respond, in such cases we may prefer to lower the rating in advance. The thought is quite simple if the casino isn't willing to cooperate it's safer to adjust the rating or add the warning, so players can decide whether they are willing to take a risk. I hope I succeeded in providing an honest explanation 🙂.
It's not easy to find a fair balance while you try to consider all possible effects of your decision, still, we try hard to maintain this reasonable, constant balance.
If you feel I missed something, ask away, please.
In guru I know the rating depends on being licensed or not, the fairness of T&C and the unresolved complaints which lower the rating. I suppose said casino here has such a low rating because of the amount of unresolved complaints, I have no idea which factors are taken into account to rate a casino in askgamblers but I will suppose they are similar to the ones in guru, in askgamblers every complaint about this casino remain unsolved too. Also, the rating on askgamblers is 7.67. Like I always say, official rating given on any site has no major importance and should always be used as a guide (not to make final decisions), what does matter are the complaints and the user experience, the user's reviews doesn't affect the official rating on any site, complaints do have an effect
Thank you for your summarization, I think you understand our approach very well! ✨
som jeg sagde, det er ikke meningen at være en kritik. Jeg spekulerer på, hvor seriøst ASK Gamblers websted er.
Jeg har ofte klaget der over kasinoer - det eneste svar du får fra ASKgamblers - klagen blev afvist. Fra færdig, hvorfor hvorfor intet kommer
That's ok. We're used to criticism. And open to every good suggestion too! 🙂I am actually quite surprised you doubt the AG seriousness, I'm not much familiar with the process, so I could use a few hints - if you don't mind.
Noter Hvordan?
I thought you tried some complaints via the AG platform. Hence I asked for a deeper insight. I have never tried that on my own, you see?
Der var en sag, som jeg gjorde dig opmærksom på, hvor et kasino regelmæssigt sendte mig en e-mail om bonusser og så videre. For at være ærlig accepterede jeg det også, aldrig højt, normalt 25-50 euro med en 100% status under de viste betingelser for bonussen - sats 40 gange eller deromkring - maksimal udbetaling 1000 euro.
Det lykkedes mig at satse bonussen og nåede 1000 euro. Betaling blev afvist, fordi jeg var "bonusjæger". Jeg kendte ærlig talt ikke reglerne. I starten får du udbetalingen med de første par bonusser, men så skal du indbetale oftere uden bonusser, ellers får du ikke udbetalingen. Jeg synes, forholdet skal være 50/50.
Jeg har bestemt brugt bonussen ret ofte, men kun når der var et tilbud på e-mail.
Først stod der kun 200 euro - for det stod i bonusbetingelserne - dumt at bonussen stadig var synlig med de betingelser, hvor den ikke var i dem - jeg vil 100% ikke spille en bonus hvis det kun er 5 gange det eller sådan noget siger, at det skal være mindst 1.000 euro som betaling.
Herefter kom bonusjægerhistorien som en undskyldning. Jeg sagde lige, at du e-mailer mig tilbuddet, og jeg er jæger, hvis jeg accepterer det?
Fra mit synspunkt snød kasinoet to gange, for det første med den viden, at hvis jeg accepterer Bnu'en, ved de, at de ikke behøver at betale ud, fordi jeg ville være en jæger, men de vil acceptere mit indskud! Og på den anden side, fordi jeg til sidst måtte nøjes med 200 euro – for det var det, de tilbød dengang her på Casino Guru – i stedet for 1000 euro.
Jeg skrev også til Askgamblers det samme som jeg skrev til dem dengang og har skrevet nu – desværre kan vi ikke gøre noget, det står der i bonusbetingelserne.
Alt, hvad de siger, kan være rigtigt. Men som sagt - hvorfor accepterer du indbetalingen, hvis du ved, at jeg ikke må tage bonussen - hvorfor fortæller systemet mig, når jeg indbetaler, at bonussen ikke er mulig, fordi du først skal lave et par indbetalinger uden en bonus. Det betyder, at casinoet har accepteret mine penge og valget af bonus utallige gange, selvom jeg aldrig har modtaget en udbetaling i henhold til vilkår og betingelser!"
Og det er derfor, jeg ikke tager Ask Gamblers seriøst mere, end jeg tager MGA seriøst
Hey, you've written yourself up quite a bit. I'm sorry to hear about your case, because if the casino doesn't want you to take the bonus, I think they shouldn't even email it to you. As for the bonus hunting, they accused you of that just because you took the bonus they sent you ? You didn't get any other information about it ? Quite strange in my opinion.
Anyway, If you are interested, I think that information on the topic of bonus hunting and a guide about it could be quite useful: https://casino.guru/bonus-hunting.
Also, I would like to ask what casino was it if I may know ?
Du skulle se på mine sager, det ved jeg desværre ikke, det er noget tid siden. Måske kan du finde noget i dit arkiv på bschreiden
I looked around a bit and found this case. I don't know if this is it, but you can at least confirm: https://casino.guru/betpat-casino-player-s-bonus-winnings-have-been-confiscated-1 because it was quite similar to the situation you described. I haven't had a chance to look into it in detail, but I still resented your situation, even though it was in the past. I hope you will never experience anything like it again and you will have only good experiences.
Det lyder meget bekendt for mig, så det skilt på kasinoet - jeg tror, det var præcis, hvad det var. Som sagt synes jeg, det er okay, hvis der er visse bonusbetingelser – men sådan noget kan eller bør faktisk ikke tillades – for dette casino er bevidst begået svindel
I just want to say I agree with you. Fairly and plainly stated terms could have prevented that. It is a general issue that players are constantly receiving promotions they can't take. But once the player is allowed to take it, there is not much to discuss afterward. Casino's fault...
I'm sorry if I commented about a different situation, I checked the links just briefly...
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