Jeg forstår ikke, hvorfor vi ville give falsk håb til spillere, og hvorfor du har denne holdning. Du åbnede en klage hos os, hvor det tydeligt blev forklaret for dig, at vi giver casinoer 14 dage til at løse udbetalingen. Dette er en procedure, der anvendes på alle spillere, og jeg forstår ikke din opførsel, fordi nogen vil hjælpe dig. Hvis casinoet ikke betaler, så forsøger vi at kontakte casinoet og hjælpe. I mellemtiden samler vores team relevante beviser, fordi de ikke kan gå tomhændet ind i samtalen. Jeg vil også gerne sige, at vi ikke dømmer nogen spiller, og så længe man tager denne tilgang, er der ikke meget, der kan løses.
Med hensyn til promovering af ulicenserede kasinoer, har du fat i det hele forkert. Vi forsøger at informere spillerne, ikke sende dem et usikkert sted at spille. Derfor har vi også casinoer på siden, som har et lavt sikkerhedsindeks, ikke har licenser osv., så spillerne har en chance for at se denne information, inden de indbetaler et sted. Jeg tror ikke, det er at promovere kasinoer.
Konstruktiv kritik er i hvert fald fint, og vi har ingen problemer med det, men hvis du kommer ind og bruger vulgært sprog bare for at gennemgå en bestemt proces som enhver anden spiller, så er det ikke konstruktiv kritik, det er bias.
I don't understand why we would give false hope to players and therefore why you hold this view. You opened a complaint with us, where it was clearly explained to you that we give casinos 14 days to resolve the withdrawal. This is a procedure that is applied to every player and I don't understand your behaviour because someone wants to help you. If the casino fails to pay, then we try to contact the casino and help. In the meantime, our team is gathering relevant evidence because they cannot go into the conversation empty-handed. I would also like to say that we do not judge any player and as long as you take this approach, there is not much that can be solved.
Regarding the promoting of unlicensed casinos, you've got it all wrong. We are trying to inform players, not send them somewhere unsafe to play. That's why we also have casinos on the site that have a low safety index, don't have licenses, etc., so that players have a chance to see this information before they deposit somewhere. I don't think that's promoting casinos.
Anyway, constructive criticism is fine and we have no problem with it, but if you come in and use vulgar language just for going through a certain process like any other player, then it's not constructive criticism, it's bias.
Automatisk oversættelse:
and thanks for forcing my complaint to wait for 14 days. My account is closed and now I’ll be 14 days behind to even try to get it. Y’all do so much for us
