Som nogle af jer måske ved, startede jeg i online casino-forretningen som kundesupportagent, så jeg kender de fleste historier fra den anden side, men jeg har en, jeg kan huske indtil nu.
Der er spillere, der kommer for at bede om støtte til bonusser hver eneste dag. Afhængigt af casinoets interne system er det nødvendigt at spørge en senior kundesupportagent, om du har lov til at kreditere spilleren en bonus. En af de nye agenter spurgte, men fik et negativt svar. Han ville ikke skuffe kunden, så han kom med en plan. Agenten vidste, at du får 20 gratis spins ved tilmelding i casinoet, så han anbefalede kunden at oprette en ny konto for at få de gratis spins. Kunden fulgte sin anbefaling, og overraskende nok blev begge konti blokeret af systemet til "flere konti", for som de fleste af jer sikkert ved, er det forbudt at oprette flere konti i de fleste kasinoer.
Heldigvis for spilleren gemte han samtalen med agenten, der anbefalede ham at åbne flere konti, så til sidst blev hans oprindelige konto genåbnet. Under alle omstændigheder siger jeg altid, at du skal huske, at kundesupportagenterne også bare er mennesker som dig. De er muligvis uerfarne, de laver måske fejl. Derfor anbefales det altid at gemme samtaler med dem, især når de giver dig oplysninger, der er vigtige for dig. Du ved aldrig, hvornår du har brug for at bruge det som et bevis for at få dine gevinster 🙂
As some of you might know, I started in the online casino business as a customer support agent so I know most of the stories from the other side, but I have one I can remember until now.
There are players who come to ask the support for bonuses every single day. Depending on the casino's internal system, it's required to ask a senior customer support agent whether you're allowed to credit the player a bonus. One of the new agents asked, but got a negative answer. He didn't want to disappoint the customer so he came up with a plan. The agent knew that you get 20 free spins upon registration in the casino so he recommended the customer to create a fresh account in order to get the free spins. The customer followed his recommendation and surprisingly, both of the accounts were blocked by the system for "multiple accounts", because as most of you probably know, it's forbidden to create multiple accounts in most of casinos.
Fortunately for the player, he saved the conversation with the agent who recommended him to open multiple accounts so eventually his original account was reopened. Anyway, that's why I always say that you need to keep in mind that the customer support agents are also just people as you. They might be inexperienced, they might do mistakes. That's why it's always recommended to save conversation with them, especially when they give you any information that's important for you. You never know when you'll need to use it as an evidence in order to get your winnings 🙂
Redigeret af forfatter 3 år siden
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