For mig er det kundesupporten. Deres reaktionstid, mulige måder at kontakte dem på, deres viden og erfaring. Der er ikke noget værre, end når du har et reelt problem i kasinoet, men personen på den anden side mener, at du er retarderet eller et 3 år gammelt barn, der lige har opdaget internettet.
I betragtning af min tidligere erfaring med arbejde i et kasino, har jeg nogle gange meget ondt af nogle spillere, fordi det er tydeligt, at det særlige problem er på kasinoets side, men kasinoet nægter overhovedet at overveje det. Nogle kundesupportagenter antager bare automatisk, at du må være dum, når noget ikke virker for dig, eller du ikke kan se den mulighed, de taler om på deres hjemmeside.
For me, it's the customer support. Their reaction time, possible ways of contacting them, their knowledge and experience. There's nothing worse than when you have some real issue in the casino, but the person on the other side believes that you're retarded or 3 years old child who just discovered the Internet.
Considering my previous experience with work in a casino, I sometimes feel very sorry for some players, because it's clear that the particular issue is on casino's side, but the casino refuses to even consider it. Some customer support agents just automatically assume you must be dumb when something doesn't work for you or you don't see that option they talk about on their website.
Automatisk oversættelse: