Account closed and money confiscated

Var der nogen der havde en fejltagelse af at komme ind i landet på casinoet specifikt bitkingz ... efter det hævede jeg pengene, men da jeg ville hæve flere penge bad de om dokumenter og jeg sendte dokumenterne og de accepterede og de sagde at ordren blev verificeret efter II bad om betaling, de tog mine penge og annullerede min konto. Først og fremmest sagde jeg, at jeg havde begået en fejl i landet og bad om ændringer i landet. De sagde, at det ikke ville være et problem.

Hello.

If I understand correctly, you managed to withdraw the first sum and the problem was raised when you try to withdraw again, correct? This seems strange to me. 

Have you received an email from the casino rep.? I'd try to ask them about the whole situation. Or far better do you have print-screens of any conversation where the country was discussed? 

Anyway, I think you should submit a complaint, this needs to be checked further.

Feel free to do so here:: https://casino.guru/complaints/create

Jeg indgav en klage, men jeg kan bede dig her, at jeg normalt hævede det første beløb, derefter bad de mig om dokumenter, og jeg sendte alt ordentligt, jeg tog endda en selfie foran huset ... og til sidst på grund af den tilstand slettede de alt vinde og annullere kontoen ... Jeg sender dig billeder af alt her.

Det er også interessant, at de bekræftede min ordre, du kan se, at passet blev verificeret og accepteret.

I'm not really sure if I understand it correctly. You said in the chat that your passport is Brazilian, but your personal info says Hong Kong and then I see in your personal info that the city is Niš, which is in Serbia, but you added Mexiko there...

Anyway, it seems Bitkingz accepts players from Serbia so this isn't the case where you wouldn't be allowed to play there if you filled the country details properly. I think if you filled your name, date of birth, street address + city correctly, then it's a clear sign that you didn't want to cheat them and so they should pay the winnings.

no no, I signed up on purpose from another device and asked them if it was possible to change the country and they confirmed to me that it was possible to do so, I just wanted to have proof of that.

you are right, plus I have verified my passport has been verified and I took a picture in front of my house as a dock with a passport in hand.

I wrote on purpose on the chat I just asked informatively if it is possible to change the state .... and they said that when I send everything that it is possible to change ... however in the wet case they just closed the account ... and I say again, my passport was verified first, when I sent proof of address, they asked me in front of the house to take a picture with my passport, and I sent it, but then they closed the account ... I will send you a picture where I was verified.

du ser at passet blev accepteret som bekræftelse af bestillingen, og jeg sendte 4 billeder mere for at gøre det hele pænt, så det kan ses på adressebeviset. Jeg tog et billede foran huset og gaden.

Hello,

allthough I checked every picture you posted I find no evidence that your password was accepted by Liana. As well as to me it seems like they just told you that it is possible to change country after check, but during the chat they find only more different information, I guess.

May I know why you intentionaly filled the wrong adresses, please?

Furthermore, what good point could you see in this, please:

"no no, I signed up on purpose from another device and asked them if it was possible to change the country and they confirmed to me that it was possible to do so, I just wanted to have proof of that."

I don't have a screenshot with Lilian, and my country has changed because my VPN has been on for a while and connected to Mexico ... but the country can change, they say it's not a problem, I'm just wrong, in every casino you can change the country before filling in the data only with them is not possible. They gave me confirmation that the country can be changed after sending the documents.

I see now. So it was the VPN that caused all this.

Still, I'm quite sure they did not give you any confirmation regarding the country, he wrote: "After I check the documents I will be able to change the country, yes."

I'm assuming now, that he changed his mind after he had checked your documents, I'm afraid.

May I know if you are still in contact with anybody from the casino?

no I'm not in contact with anyone from the casino anymore, but I think they can change the country, it was absolutely not my intention to cheat or do something bad ... I just stayed on vpn and I just registered on the site and I didn't even notice. ..I also sent selfies with the street name and home address number because they asked me to, too, I think that's proof enough that I just wanted to play fair.

I believe that if you only filled the country incorrectly, but the rest of the details is correct, they should be able to change the country for you. It shouldn't be a big deal.

that everything else is true, how can I solve this problem.help you? I filed a complaint.

Yes, then please, give me colleagues some time to take a look at it.

Indtil videre har ingen været i stand til at sende den perfekte løsning ind, hvilket ikke er mærkeligt

Jeg fik to kampe, og nu venter jeg på en ny

Hello,

just give your complaint some time.