Hello,
I fear that such a statement would be better explained. Can you explain what seems to be wrong? Can your account be blocked due to ongoing verification, by any chance?
Kindly let us know. In the meantime, feel free to learn the complaints work here on Casino Guru.
Vi indbetaler i et VR Casino. De bad os om en monstrøs bonus på 35.000(@Roolover)... Vi gjorde det! Vi tredoblede, hvad der blev deponeret. Indbetalingsmetode (visum - Peru), den blev godkendt, nu kan vi hæve, vi har ugyldiggjort den samme konto, som vi foretog indbetalingen med i 2 uger, det er gyldigt, VI VIL OG HENSER AT RAPPORTERE DEM
I'm sorry but due to a fairly scrambled translation, I do not know how to help you.
It seems that you took a huge bonus, and completed the rollover/wagering requirement. Now, have you passed the account verification, please? The deposit does not mean that the account is verified.
Kindly let me know whether you understand, thank you.
Godkendt og bekræftet konto, HVAD FORSTÅR JEG IKKE? MIN INDSÆTNINGSMETODE VAR VISA DEBIT, DE ACCEPTEDE DEPOSITUMET, JEG ANMODTE OM TILBAGETRÆKNING VIA SAMME MIDLER, OG DEN VAR Ugyldig, HVORFOR? Det juridiske område i min bank bekræfter, at min visa-debetkonto accepterer indbetalinger fra udlandet!!! Helt ærligt, det RV casino er det værste, jeg har spillet indtil videre
Hello,
great, thank you for the clarification. You don't need to feel offended by my questions, because we both use different language, I just want to ensure that I understand the whole situation. 🙏
Now, for how long have you been waiting for the withdrawal, please?
I'm asking because we allow casinos 14 full days to verify the account - which has been done - and to send the winnings.
I feel that the casino, like some others, is experiencing troubles with payment options, sadly it became a more and more frequent topic nowadays, and it requires some time for the casino to solve that. Usually, the trouble is caused by the casino's 3rd party company that takes care of the transactions.
Can you opt for a different withdrawal option, please? I would ask the casino about that.
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