Udbetaling med Cashwin-problemer

Er Cashwin-siden en sikker og velrenommeret side? Jeg har på fornemmelsen, at de ikke vil udbetale mine penge

Hi, according to our safety index I would say that the casino is pretty good. 

As for your withdrawal, how long have you been waiting for it ? I've seen that the casino hasn't had any complaints that they haven't resolved yet and we're giving them 14 days to solve the whole process including sending the money. So if that doesn't happen, you can update me and our team will try to help you. 

For the time being, I would not be sceptical and ask what stage your withdrawal is at.

Hej, som jeg allerede frygtede, blev alle mine udbetalinger annulleret og afvist, to gange for €1000 og én gang for €309,20. Årsagen var, at dokumenterne var ufuldstændige, og at jeg angiveligt stadig skulle bruge €1476, men jeg betalte €1100, og så var det spillet og vundet, kan du hjælpe mig? Jeg vil ikke risikere €1.476 igen og ender med at miste alt

Well, it means that you are still not fully verified in the casino because the documents are incomplete. Did you send them what they needed or what was the issue ? You didn't add something you were supposed to? 

As far as you still have to spend the mentioned amount, is it some kind of wagering on the deposit that you have to fulfill ? Or is it a wager on some other bonus ? 

Either way, since you have an open complaint, our team will try to help you, so we'll see how it goes. 

If you have an update, let us know. 

Jeg har nu opfyldt alle salgsbetingelser, vilkårene og betingelserne sagde, at de indsatte penge skal spilles med et minimum odds på 1,50. Det gjorde jeg med et lille tab. Nu ville jeg gerne have pengene udbetalt, men der bliver hele tiden oprettet nye dokumenter, som jeg har sendt flere gange, jeg tror bare de sætter mig i stå, indtil jeg mister alle pengene, men det gør jeg ikke. Jeg har brug for hjælp til, hvordan jeg kommer videre

What documents does the casino keep asking for from you and what do they not like about the ones you send ? 

I see that your situation is related to sports betting, so it's not the best, because we at Casino Guru don't deal with this kind of stuff, because we don't have experts in it. 

So we'll see how it turns out, but I hope that when you complete the verification successfully, you will be able to withdraw the money. 

Jeg er allerede verificeret. De vil have et skærmbillede af min overførsel til deres casino, men skærmbilledet viser ikke alle data på ét billede. De vil have mit navn, IBAN, dato, beløb, modtager, men det passer ikke alt sammen på ét billede

I would say you are not supposed to provide a screenshot. Try to get the official document in this format.pdf

It's really sad the casino support is not capable of a decent explanation. I suggest you ask them directly. Screenshots are usually not accepted because such documents may be cropped or altered.

Hey, do you need something?

Frankly, this screenshot does not say much. 🤷‍♀️

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.

I ve been waiting for 48 hours now...

Please be more specific what would you like to say, or help with, please?

Hi. We usually give casinos 14 full days to process the payment. Is your account fully verified at this casino, is this your first withdrawal there?

Hey,

yes Im fully verified. I asked the Support 3 Times if my documents sufficient.

If you want to withdrawal they say it takes maximum 72 hours to receive the money.

I dont understand why they dont just pay out the amout you won but when you deposit money It is instant on your account...

I wouldn't be skeptical yet in this situation. You haven't been waiting that long, but has the casino given you any reason for not having the money yet ? I can see that you are verified, so you will probably need to be a bit patient and if the casino does not communicate and you do not withdraw the money in the time that Romi mentioned, then let us know and we will try to help you. 🙂