Så noget er i hvert fald gået fremad. Vi kontrollerer ikke, hvor lang tid KYC tager. Det kan være individuelt for alle, og du kan have problemer, og en anden spiller kan blive verificeret på 3 dage. Du kan ikke umiddelbart sænke et casinos sikkerhedsindeks baseret på nogle erfaringer. Derfor anbefaler jeg altid spillere at tjekke klagerne eller brugeranmeldelserne, fordi det også er meget vigtigt, hvilken reel erfaring spillere har. Vi forsøger at gøre dette så godt vi kan, men hvis nogen prøver et nyt casino eller ikke leder efter nogen information, så er det svært.
Hvis du lige har tjekket nu, kunne casinoet have handlet hurtigere, spurgt om alt med det samme, og hvis noget ikke er rigtigt, så fortæl årsagen, det er et faktum.
Men indtil du verificerer, får du ikke en udbetaling i noget casino, og derfor kan nogle casinoer gøre denne proces hurtigt, og andre gør det langsommere. Hvis dette bliver ved med at ske, tror jeg, at vores hold vil finde på noget for at advare spillerne.
So at least something has moved forward. We don't control how long KYC takes. It can be individual for everyone and you could have difficulties and another player could be verified in 3 days. You can't immediately lower a casino's safety index based on some experience. That's why I always recommend players to check the complaints or user reviews because it is also very important what real experience players have. We try to do this as best as we can, but if someone tries a new casino or is not looking for any information, then it is difficult.
If you have just checked now, the casino could have acted faster, asked everything right away and if something is not right, tell the reason, that's a fact.
But until you verify, you don't get a withdrawal in any casino and therefore some casinos can do this process quickly and others do it more slowly. If this keeps happening, I believe our team will come up with something to alert the players.
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