6 måneder siden
Thank you. Colleagues were informed. In the meantime, feel free to get in touch with Mirka through email: miroslava.d@casino.guru
I'll try to get back to you as soon as I have some news.
6 måneder siden
Thank you so much.
6 måneder siden
We're always glad to help. Is it still the same when you try to log in?
6 måneder siden
Yep 🙁
6 måneder siden
Ok, thank you for the update. Let's see what can be done.
6 måneder siden
Hey there.
Frankly, as the message suggests, this issue is caused directly by the Facebook API limitations. This situation is not under our control. I suggest login in to your original profile (lefterismusic) using your email and password. That should work despite FB issues.
Can you try that, please?
Redigeret af forfatter 6 måneder siden
6 måneder siden
Hi Radka thank you very much for your suggestion but unfortunately it doesn't work 🙁
6 måneder siden
Not even that works, hmmm, ok. Did you get in touch with Mirka from our complaint team, as Radka suggested, at least?🤔
6 måneder siden
Yes 🙂 i have send an email...
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6 måneder siden
yes and i was happy because i have to say something..N1 Casino has transferred my winning of 1400 euros to my bank account...but i wanted to wrote in the complaining section..but as y see i cant log in as lefterismusic now i logged in using google account, anyway...I realy want to thank you guys deep from my heart..!!!! Y are awesome and i realy dont know how i will thank you..!!! THANK YOU soooooooo much...!!!!! Special THANKS to Mirka wow..y are great. Thanks again.
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6 måneder siden
So I'm very happy to hear that and to see that you got your money's worth in the end. ☘️☘️🎉
I wrote to Mirka that you have succeeded and that you probably won't write her off from the previous account since you can't log in there.
The most important thing I would say is that you got your funds and you can enjoy them, because it took quite a while to be honest.
Hopefully something like this won't happen again and you will have a better experience.
Anyway, do you think you'll play in this casino again or you'd rather not ?
1
6 måneder siden
Hi jaro.
Yep it took quiet a while 😬 I have wrote them (sending an email) after i got my win> among others I wrote: Does it have to be that way to get my win? And i have say also this> I have no reason to lie after i got my win from y guys..i never ever has make a third party deposit..!! and some other things also. Jaro i had given up. Was realy tired from all this. But now im happy. Happy not for the money but that i was right. My win was 10000% legal. Anyway now this is History. Yesterday i have make a deposit 50 euro and playing a little bit only to show them that im not like them. I will not play anymore, after all this. It tooks to long to get my win that got on my nerves 🙁 That behaviour from this casino was extremly bad to a customer. Never ever i faced this before. Im an old online player i KNOW the rules very well. That's not how you deal with it when you have a online casino. That puts people off. Makes me sad also how they treat us. So many players facing similar problems and it is hard to show that you are right. Feeling alone and thinking that nobody will help you so give up and life goes on. True and sad. 😔
Again please tell all who has helping me a BIG BIG thanks deep from my heart...!!! 😊
Redigeret af forfatter 6 måneder siden
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6 måneder siden
I will definitely forward your gratitude and we thank you for being happy and enjoying the fact that the whole situation is finally over and what is important is that it turned out well. The truth always comes out as it's told, so I'm also glad that was your case and you didn't have to deal with any more trouble.
I can see that you will make a rough line behind them and you will probably play in another casino.
Good luck and have a better experience in the future. ☘️😊
1
6 måneder siden
Hi Radka thank you very much for your suggestion but unfortunately it doesn't work 🙁
6 måneder siden
Hi there!
We just had a session to help us understand the specific login issues, and based on the recent update, I'd like you to do this, so you can use your original account again, despite Facebook malfunctions.
1) Please go to the signup page https://casinoguru-gr.com/eggrafi
2) fill in your original username "lefterismusic" plus the original email "le********sic@y***o.gr"
3) set up a password
4) confirm your password through a verification email
These steps should allow you to get back to your first profile by using a new password associated with your previous email and login.
Please let me know how it goes 🤞
Redigeret af forfatter 6 måneder siden
6 måneder siden
uffff.....i have follow your steps..but it not works again. Thing is that i cant log in with my google account now few days..i have try again and im in now. I realy dont understand why i cant log in with my google account few days after i have do your new sugestion. Weird this whole thing. I try again...
6 måneder siden
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6 måneder siden
uffff.....i have follow your steps..but it not works again. Thing is that i cant log in with my google account now few days..i have try again and im in now. I realy dont understand why i cant log in with my google account few days after i have do your new sugestion. Weird this whole thing. I try again...
6 måneder siden
What the..? 😀 I'm bit confused too.
Would you be able to capture a video of how you try to log into your old account? We will review the process and perhaps find the reason - finally 🙂
That would be extremely helpful, If you manage to do so, please send it to community@casino.guru 🙏
Redigeret af forfatter 6 måneder siden
6 måneder siden
Radka i have send an email to community@casino.guru please read....Thanks
6 måneder siden
Radka i have send an email with video hope y will see what i mean..Thanks
Redigeret af forfatter 6 måneder siden
