3 år siden
Er du sikker på, at du har opfyldt kravene?
Så du på betingelserne for kampagnen?
Hvad fortæller de dig i online support?
Automatisk oversættelse:
3 år siden
Do you have a link to the promotion page?
3 år siden
Dear ArnN,
It is rather strange to hear this statement, which is completely false. We are very confused about this
We have checked all the information regarding your account № 216083249. As we can see, you made your first deposit on the 4th of August in the amount of 62 euros
1) We have found out that you don't follow all the Rules correctly in order to get the "Lucky Friday" bonus. Please, note:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account (as in your case)
- The offer cannot be used in conjunction with any other promotional or special offers
Therefore, you are not eligible to get the "Lucky Friday" bonus according to the Rules above because you've already made a withdrawal earlier and you've already got the "100% bonus on the first deposit"
2) You need to read all the Rules about the "Lucky Friday" bonus attentively, which is stated on our website: https://br.1xbet.com/br/bonus/rules/black_friday/
3) We also checked your request to our Support Service. You have already been informed that you cannot receive the "Lucky Friday" bonus, as it was concluded that you don't follow correctly all the Rules
We hope we were able to help you and explain your situation in full
3 år siden
Dear ArnN,
We've checked all the information which you provided to us twice. As was mentioned before, the Rules state:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
The Security Service informed us that you made a withdrawal before making a deposit. The withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and only then you make a second deposit
Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus
1xBet acted in accordance with the Rules, which are listed on our website in the public domain:
https://br.1xbet.com/br/bonus/rules/black_friday/
You can contact us in any time, we will be glad to assist you with any issues
1
3 år siden
Do you have a transcript of the conversation you had with the customer support? Then it would be easy to prove that they promised it to you.
3 år siden
Did you meet the wagering requirements?
3 år siden
They have responded you, I think their support team had read your report on our forum and tried to explain that for you.
3 år siden
Dear ArnN,
We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus
The Rule states:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
In your case, the withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)
You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus
You have made a withdrawal, therefore you are automatically excluded from receiving this bonus
Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
https://br.1xbet.com/br/bonus/rules/black_friday/
1
3 år siden
It seems like there are 2 versions of the same story. In that case, I would suggest you to open a complaint here: https://casino.guru/complaints
1xbet has tried to explain what happened so far, I guess that they will have even the transcript of the conversation with the customer support agent.
7 måneder siden
Hello there.
Sadly, I must start with the fact that we do not deal with sports betting here. I'm really sorry for that. Thus, I have no other choice rather to comment outside of this area.
Let's start with the account closure:
Your green replies are at least vague.
My logic says that when a player asks whether it is possible to close an account via live chat, it is highly reasonable to ask for the reason. So, if say that there are lots of memories, well - what does it actually mean?
The same goes for "the website is a fraud" What did you expect the chat operator to do?
When you get to the point by saying: "I don't want to play anymore" 4 minutes later, you got a valid reply.
In most cases, the casino is not able to just close your account with one click in the system. There is usually a proper department, and you were given its email to proceed further. This is very common. I see no harm in that.
Honestly, I do not understand what you intend to say by showing the blue part of the printscreen. I mean, time stamps are different from the other printscreen, and those codes say nothing at all to me when it comes to problem gambling. I ask you kindly to explain.
Now to the bet:
Since it seems the casino explained this bet was not fully processed, may I know when exactly those 78 Reais were credited back to your casino account, please?
I mean, when did the sum leave your casino account and when was it returned? I just want to understand the time frame.
Thank you in advance!
3 måneder siden
Det her handler ikke om sport, det handler om virtuelle spil, der passer ind i kasinoer, 1xbet-siden er beskidt, de ønsker ikke at betale de spillere, de vinder, det er et faktum
Automatisk oversættelse:
3 måneder siden
Venligst betal mig, hvad 1xbet-siden skylder mig 4152 reais dirty site
Automatisk oversættelse:
3 måneder siden
When it comes to virtual games, what exactly are they ? What did you play ? I have spoken to a colleague and it might be possible to help you but he will look at it according to the nature of the problem.
So if you are interested you can file a complaint on this link and we will see what can be done.
Are you in ?
3 måneder siden
Spørgsmålet er nu ikke endnu mere væddemål!
1xbet casino blokerede min konto og hævdede, at jeg anmodede om en blokering på grund af afhængighed
1xbet-webstedet er beskidt og oprettede en chat, der hævder, at jeg bad om at få min konto blokeret på grund af afhængighed, så de vil ikke betale mig
se på det punkt, denne 1xbet-side har nået
Jeg er dum at se, hvor en hjemmeside kan gå hen for ikke at betale dig de penge, du har tjent
Jeg har aldrig haft en anmodning om blokering på grund af afhængighed dette websted er beskidt 1xbet er det mest beskidte, jeg nogensinde har set
Hvis 1xbet-webstedet er i stand til at nå dette punkt, forestil dig, hvad der ikke er bag slotsene? Vær forsigtige gutter, denne side er i stand til absurde ting
Se på printet sammensat af 1xbet-webstedet 
Se nu, at jeg kontaktede support i printet nedenfor, og jeg har aldrig haft en blokeringsanmodning på grund af afhængighed
Automatisk oversættelse:
3 måneder siden
In that case, it is good that you have opened a complaint and we will investigate everything in detail.
The screenshots themselves seem strange as if every sentence was written somehow differently and it was edited, but maybe I just have it wrong.
Anyway, if you didn't ask for the account to be closed due to addiction, I hope everything will be sorted out and you will get your money.
I'll keep my fingers crossed and let you know when you have something new.
3 måneder siden
1xbet casino blokerede min konto og hævdede, at jeg anmodede om en blokering på grund af afhængighed
1xbet-webstedet er beskidt og oprettede en chat, der hævder, at jeg bad om at få min konto blokeret på grund af afhængighed, så de vil ikke betale mig
se på det punkt, denne 1xbet-side har nået
Jeg er dum at se, hvor en hjemmeside kan gå hen for ikke at betale dig de penge, du har tjent
1XBET hjemmesiden skylder mig 4152 reais
Jeg har aldrig haft en anmodning om blokering på grund af afhængighed dette websted er beskidt 1xbet er det mest beskidte, jeg nogensinde har set
Hvis 1xbet-webstedet er i stand til at nå dette punkt, forestil dig, hvad der ikke er bag slotsene? Vær forsigtige gutter, denne side er i stand til absurde ting
Se på printet sammensat af 1xbet-webstedet
👇
Se nu, at jeg kontaktede support i printet nedenfor, og jeg har aldrig haft en blokeringsanmodning på grund af afhængighed
👇
Jeg kontaktede også webstedets licensafdeling, og de blev bedt om at give mig et svar inden for 14 arbejdsdage for at genanalysere sagen, hvor jeg sendte beviserne for, at 1xbet-webstedet handlede i ond tro!
Det er måneder siden, og jeg har ikke fået svar!
Licensing så, at 1xbet-webstedet var forkert, og foretrak at efterlade mig uden support, hvis Curaçao-licensen er en seriøs licens?
For jeg fik ikke en retfærdig rettergang eller et svar! Om at revurdere mine rettigheder
Så indså jeg, at der er noget galt mellem denne Curacao-licens og 1xbet-webstedet
👇
Redigeret af forfatter 3 måneder siden
Automatisk oversættelse:
1
3 måneder siden
Hello there. Jaro has written to you in this thread, please read his post above.
1
3 måneder siden
Hej Jato, hvordan har du det?
Så det første print er en montage lavet af hjemmesiden 1xbey ja, det kan jeg garantere, for jeg ved knap nok hvordan man taler engelsk! Jeg bruger oversætter!
Nu i det andet tryk er det mig, der taler i chatten, jeg var nødt til at bruge en billedoversætter, så du kan se, hvad der står, men jeg har originalen, som er på portugisisk, som er mit sprog
Jeg blev skadet af 1xbet casinoet. Jeg har flere beviser!
Automatisk oversættelse:
3 måneder siden
Thank you very much for the follow-up!
I imagine it must be complicated to rely on the translator all the time, but don't worry. Our Complaint Team is very dedicated, so I assure you that all details will be inspected. 🙏
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