Accaunt blokerede Fortune Clock

Hej efter at have indbetalt 50 euro på min fortuneclock casinokonto vandt jeg 550 Jeg sendte udtrædelsesdokumenterne 4 gange i dag de blokerede min konto og sagde at jeg ikke kan trække sig ud, fordi det er forbudt spil i Italien de også fjernede 500 euro

Hi, could you please post the reply from the casino here? I just want to see what they exactly said about the forbidden game. Thanks.

Kære Toni!

Tak for at du har givet os de dokumenter, som vi tidligere anmodede om fra dig.

Under gennemgangen af de fremlagte dokumenter fremkom det, at du er en italiensk statsborger.

Vi vil gerne minde dig om, at for afsnit 4.4. af Vilkår og Betingelser for vores Casino tillader virksomheden dig ikke at oprette en konto og indbetale penge til borgere i følgende lande: De Forenede Stater, Ukraine, Canada, Spanien, Frankrig, Holland og Italien.

På grund af den direkte overtrædelse af vores Casinos vilkår og betingelser, vil balancen blive nulstillet til det beløb, du har indbetalt før spillet. Dette beløb vil være tilgængeligt til udbetaling. Når anmodningen om tilbagetrækning er afsluttet, blokeres din konto.

Thanks for the reply. I'm afraid the casino is right when they refused the pay you the winnings. There's no restricted game that you played, but according to their Terms and Conditions, players from Italy aren't allowed to even create an account in this casino 😕

On the other hand, we believe that if casinos don't accept players from certain countries, they should block them immediately when they try to access their website, so this is not the ideal solution from their end as well.

They offered you to return your deposits that you can withdraw back using the same payment method so you're not going to lose the money that you deposited in the casino.

I'd suggest you to read the Terms and Conditions more carefully in the future or when you decide to play in a new casino, you can always ask the customer support if your country is accepted and then you can save the reply just in case they would try to block your account for the same reason in the future.

Men det synes usædvanligt at acceptere et indskud og ikke en udbetaling