Hej.
Har nogen formået at hæve penge fra bets24 casino?
Min konto er verificeret. Jeg har indbetalt i alt 950 euro med to visa-kort (begge verificeret). Jeg har forsøgt at hæve 600 euro i mange dage, og mine anmodninger bliver afvist igen og igen.
Chatten fortæller mig, at de ikke kender årsagen og beder mig skrive en mail, der aldrig får svar.
Hello.
This must be really frustrating, I believe, so please try to hang in there and our complaint team will try to resolve the issue with this casino as soon as possible.
I went through your complaint, where Kubo is actually waiting the response from the casino, so hopefully soon they will contact us.
It is somehow complicated as I can see when I read all the information regarding your complaint.
May I just ask to make sure that I fully understand the situation if you requested the withdrawal before you ask the casino to permanently close your account?🤔
I got a bit lost there, you know.
We'll wait together for the casino to reply so the complaint can move forward and come to its resolution soon.
Hej Romi.
Tak for dine gode ønsker.
Tidssekvensen var som følger.
Jeg åbnede min konto og indsatte 350 euro, som jeg tabte, jeg anmodede om permanent lukning på grund af spilleafhængighed.
Kontoen blev lukket, men et par dage senere blev den genaktiveret, og jeg indbetalte (600 euro ved forskellige lejligheder).
Med den sidste indbetaling var jeg heldig og formåede at inddrive 600 euro (som de nu ikke tillader mig at hæve)
I betragtning af den holdning kasinoet viser, tror jeg, at det ikke bliver nemt for dem at behandle min udbetaling. Enten kan/vil de ikke betale, eller også har de tænkt sig at annullere udbetalingerne, indtil jeg spiller dem og mister dem.
Hilsen og tak
Thank you for the explanation of the whole situation.
I still don't understand, though, why would they open your account if you requested the permanent closure?🤷♀️
It must be really hard for you to go through all this, and therefore I really hope that our complaint team will be able to get it solved fast.🙏
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Hej Romi.
Kontoen blev genaktiveret, fordi jeg anmodede om det, men jeg synes stadig ikke, jeg skulle have gjort det, da jeg tidligere har kommunikeret min ludomani.
Jeg benytter mig af denne besked til at informere andre spillere om, at Ninbet er en del af samme gruppe som Bets24, og at de kan have de samme problemer, som jeg havde på Bets24.
Jeg baserer dette på, at designet er det samme, indlæsningsfejlene er de samme, ind- og udbetalingerne er de samme, de personer, der besvarer live chatten, er de samme (John, Steve og Maria).
Min ydmyge anbefaling er, at du ikke spiller i nogen af dem, DE BETALER IKKE
In this case, I really hope that the casino will communicate with our team to solve the issue shortly, even though they have not replied yet to your complaint.
Det håber jeg, selvom jeg egentlig ikke har meget håb. Deres ord i chatten er altid meget høflige, men deres handlinger er dem fra et meget upålideligt kasino (de lukker ikke konti til spillere med problemer, de behandler ikke udbetalinger, der er intet svar fra e-mailen,...)
I am really sorry for this whole situation at this casino. It unfortunately looks like they are not willing to cooperate at all, as your complaint resolver Kubo has informed you as well.
Let's wait few more days and see if there will be any kind of movement with your case.
Please stay strong, and we will wait for the resolution of all this with you.🙏
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