Denne side skal have sin spillelicens trukket!!!! Svindlere/løgnere/Tvivlsom taktik
Nå, hvor skal jeg begynde?
1.) VIP-afdelingen løj først for mig om Black VIP-opgraderingen. Jeg lavede de krævede beløb, hvis ikke endnu mere $3000-$3500 i indskud for at blive opgraderet fra Platinum Status. Det aftalte beløb var $2000 mellem november 2022-december 2022 på et telefonopkald med deres Supervisor (Stephanie), som blev enige om dette. Siden de indgav klagen for over en måned siden nu, fortæller deres afdeling mig, at alle telefonoptagelser ikke fungerede på det tidspunkt, jeg ringede. Hvor bekvemt for dem.
2.) Deres Chat-repræsentanter beder dig om at foretage indbetalinger, hvilket er ulovligt til at begynde med. For eksempel kan det have et spilproblem at se de kunder/kunder, de lokker til at bruge mere/indbetale mere. Deres konkurrenter, som jeg har været sammen med i over 5 år og også er VIP-medlem, har fortalt mig, at disse taktikker fra deres chatside er grund til at få deres licens suspenderet eller fjernet.
3.) Forsøgte at løse dette problem med deres afdeling internt, før de indgav klagen, men efter at have anmodet omkring 30-35 gange om, at VIP/Supervisor-afdelingen skulle kontakte mig via Reps i Chat og via e-mail, fortsætter de til Ghost eller ignorerer åbenlyst min anmodninger.
Det her viser et mønster, der beviser deres skyld i dette spørgsmål.
4.) En af deres Chatbox-repræsentanter (Maria), sagde i en af vores chats, at grunden til, at de nægter at kontakte mig, er, at jeg ikke laver nok indbetalinger. Igen er det et stort NEJ, når det kommer til at være en licenseret reguleret casinoside. Igen, hvorfor skulle jeg lave yderligere indskud, når de ikke overholdt deres afslutning på aftalen.
5.) En af deres VIP-repræsentanter (Mark) lavede derefter Coward-svaret (e-mail) i stedet for at tale direkte i telefonen til mig og sagde, fordi jeg fortalte deres Supervisor Stephanie via e-mail, at jeg ikke længere var interesseret i at forfølge Black VIP pga. spøgelsen tilbage i november, men alligevel foretog jeg de nødvendige indskud, foretog faktisk flere indskud end nødvendigt for at blive opgraderet, at det er grunden til, at jeg ikke vil blive opgraderet. Igen skulle dette ikke have nogen effekt på at blive opgraderet, da det aftalte beløb under vores telefonopkald var fuldt udfyldt fra min side.
6.) Jeg har nu ventet i over en måned siden den 20. januar, hvor jeg lukkede min konto for alle e-mails, chathistorik og telefonoptagelser siden februar 2022 indtil i dag på at blive frigivet til mig, så jeg derefter kan videresende oplysningerne til Ecogra for dem at overtage klagen. Modtager stadig undskyldninger for, hvorfor de ikke udgiver den. Jeg venter nu bare på den næste utrolige undskyldning/årsag til hele denne situation fra dem.
Støt ikke dette websted med svigagtig, inkompetent, lyssky taktik.
This Site needs to have its Gaming License pulled!!!! Scammers/ Liars/ Questionable Tactics
Well, where do I start?
1.) VIP Department first off lied to me about the Black VIP upgrade . I made the required amounts if not even more $3000-$3500 in deposits to be upgraded from Platinum Status. The agreed amount was $2000 between November 2022-December 2022 on a phone call with their Supervisor (Stephanie) who agreed on this. Since filing the complaint over a month ago now, their department tells me that all phone recordings were not functioning at the time I called . How convenient for them.
2.) Their Chat reps ask you to make deposits which is illegal to begin with. For example seeing the Clients/Customers they are coaxing to spend more/deposit more could have a Gambling problem. Their competition who I have been with for 5 plus years and am also a VIP member have told me these tactics from their chat site are grounds for having their license suspended or removed.
3.) Tried to resolve this issue with their department internally before filing the complaint, but after requesting roughly 30-35 times for the VIP/Supervisor Department to contact me via Reps in Chat and by email, they proceed to Ghost or blatantly ignore my requests.
This right there shows a pattern proving their guilt on this issue.
4.) One of their Chatbox Reps (Maria), said in one of our chats that the reason they are refusing to contact me is because I’m not making enough deposits. Again that’s a huge NO when it comes to being a licensed regulated casino site. Again why would I make additional deposits when they didn’t honour their end of the Deal.
5.) One of their VIP reps (Mark) then did the Coward reply (email) instead of talking directly on the phone to me, and said because I told their Supervisor Stephanie via email I was no longer interested in pursuing Black VIP due to the ghosting back in November but yet I made the the required deposits, actually made more deposits than needed to be upgraded, that this is the reason why I won’t be upgraded. Again this should have no effect on being upgraded seeing the agreed upon amount during our phone call was full filled on my end.
6.) I have now been waiting for over a month since January 20th when I closed my account for all emails , chat history and phone recordings since February 2022 till present to be released to me so I can then forward the information to Ecogra for them to take over the complaint. Still receiving excuses to why they are not releasing it. I’m now just waiting for the next unbelievable excuse/reason to this whole situation from them.
Do not support this Fraudulent, Incompetent, Shady Tactics site.
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