Hej, I begyndelsen af året indsatte jeg omkring tusinde pund på denne side. På mit indskud tilføjede de bonusser, nu tilføjer jeg aldrig bonusser, da jeg kender kriterierne for at hæve, når du har bonusser. Jeg spillede lidt, og så en mulighed for at fjerne bonusser, jeg valgte denne mulighed, den fjernede ikke kun bonusserne, men også alle mine spillepenge, som var omkring 700 pund. Jeg klagede, men blev afsløret og fik en generel vaffel. Jeg blev udnævnt til en personlig assistent, men hun henviste mig bare til onlinechatten, som bare slog mig af eller henviste til irrelevante politikker, som jeg ikke kunne finde. Jeg spillede ikke siden i et par måneder, men indsatte igen, 1000 pund dumt, et par måneder senere. Jeg valgte denne side, da jeg tidligere har haft alvorlige spilleproblemer, og jeg er hos gamstop, denne side er ikke registreret hos gamstop.
Anden gang jeg indbetalte, havde jeg gevinster på omkring 2500 pund. Jeg forsøgte at hæve, men efter mange dages indsættelse af forskellige former for ID ville de stadig ikke tillade mig at hæve. Jeg havde tjekket deres ID tidligere, og der stod ID-kort eller pas. Der stod ikke kun pas til forskellige regioner, der stod bare pas eller ID-kort. Jeg havde et ID-kort, men intet pas og havde fortalt dem det mange gange. Kommunikationen varede uger, dårlig kommunikation, det vil sige, og jeg fik at vide, at ID-kort var ok. Til sidst fik jeg at vide, at det skulle være pas til Storbritannien, ingen steder står der det, så til flere omkostninger bestilte jeg et pas. De vidste, at jeg forsøgte at hæve, mens jeg ventede, spillede jeg lidt mere og fik mine gevinster til omkring 4500.
Mit pas kom og min tilbagetrækning ventede, og jeg spillede lidt mere. De havde også sagt, at jeg skulle åbne en bestemt online bankkonto for at hæve, flere og flere grunde til at stoppe med at hæve. Dette havde stået på i flere måneder nu. Jeg spillede i omkring 2 timer, og pengene gik, ingen gevinster overhovedet, totalt uretfærdigt.
Jeg klagede til alle forretninger, men blev lige slået af, dette websted er fuldstændig ureguleret.
Jeg bad om at få min konto lukket for evigt hurtigst muligt. De lukkede det, men uden at jeg vidste det, åbnede de det en uge senere. De fortsatte også med at bombardere mig med tilbud og bonusser. Dette er efter at have forklaret dem, da jeg fortalte dem, at de skulle lukke kontoen, at jeg var en sårbar gambler, som havde alvorlige spilleproblemer, med spillegæld, og at jeg var blevet sat i mere gældsspil på deres side.
Jeg satte penge på igen, det er, hvad spillere gør, når du bliver bombarderet af tilbud osv., jeg tabte. Jeg klagede og vaskede mig over, hvorfor min konto var blevet åbnet igen.
Denne side er korrupt og uretfærdig og gør alt for at forhindre dig i at vinde og hæve. Jeg bad om en form for tilbagebetaling, kompensation, men blev afvist.
Er der noget du kan gøre venligst?
Hi, At the beginning of the year i deposited around a thousand pounds on this site. On my deposit they added bonuses, now i never add bonuses, as i know the criteria for withdrawing when you have bonuses. I played a little, then saw an option to remove bonuses, i chose this option, it not only removed the bonuses but all my play money too, which was around 700pounds.I complained but was fobbed off and given general waffle. I was appointed a personal assistant but she just referring me to the online chat, who just palmed me off or referred to irrelevent policies that i could not find. I didnt play the site for a few months but deposited again, 1000 pounds stupidly, a few months later. I chose this site as i previously have had serious gambling issues and i am with gamstop, this site is not registered with gamstop.
The second time i deposited, i had winnings of around 2500pounds.I tried to withdraw but after many days of putting various different forms of ID in they still wouldnt allow me to withdraw. I had checked their of ID previously and it said ID card or passport. It did not say only passport for various regions, it just said passport or ID card. I had an ID card but no passport and had told them this many times. The communication lasted weeks, bad communication that is and i was told ID card was ok. Eventually i was told it had to be passport for uk, nowhere does it state that, so at more cost i ordered a passport. They knew i was trying to withdraw, whilst waiting i played a little more and got my winnings to around 4500.
My passport came and my withdrawal was pending and i played a little more. They had also said i would have to open a certain online bank account to withdraw, more and more reasons to stop from withdrawing. This had gone on for months now. I played for around 2hours and the money went, no wins at all, totally unfair.
I complained to all outlets but was just palmed off, this site is totally unregulated.
I asked for my account to be closed forever asap. They closed it but unbeknown to me they opened it a week later. They also continued to bombard me with offers and bonuses. This is after explaining to them when telling them to close the account, that i was a vulnerable gambler, who had serious gambling issues, with gambling debts and that i had been put into more debt gambling on their site.
I did put money on again, thats what gamblers do when your bombarded by offers etc, i lost. I complained andvasked why had my account been re opened.
This site is corrupt and unfair and does everything to stop you winning and withdrawing. I asked for some sort of refund, compensation but was denied.
Is there anything you can do please?
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