Duxcasino-konto er blevet blokeret.

Vandt 25.000 og ønskede udbetalinger. Nulstilling af adgangskoden hjælper heller ikke.

Kan nogen hjælpe

Hvilken slags feedback fik du fra Duxcasino?

Kontoen er blevet låst op

Nu fungerer 2-trins godkendelse ikke

Hvilken totrinsgodkendelse mener du, godkenderen?

Ja netop det

You know, in these cases, it's always better to ask the customer support. We don't have access to the casino back office so it's hard to say what's going on. Do you already have your account verified in the casino? Some casinos lock the account immediately after you win a lot and request documents from you in order to verify the account.

Normalt, som Mullaa siger, kan du først få din konto bekræftet. Hvis ikke, ville kasinoerne slet ikke betale sig. Når du har bekræftet din konto, er den eneste mulighed at kontakte casinoet.

Ja, det er problemet, jeg udførte ikke 2-trins godkendelse, og nu fungerer det ikke længere

But are you still able to contact the customer support?

The reason why casinos don't verify your account when you register is very simple. First of all, it would be very time consuming - many people who register in a casino never make a withdrawal. Secondly, verifying all players after they register would create another obstacle between the player and games they want to play. Simply said, the player would rather join another casino where they can play straight away and where they don't need to go through the verification straight away.

Anyway, there are players who ask the casino to do the verification immediately after they register to avoid any issues in the future. I'd say it's a good approach, unfortunately some casinos will tell you that it's not possible to do the verification now and you need to wait until they ask you for it. On the other hand, it might be a signal for you, that it's probably not the casino where you want to play.