ForumKlagesagerWinnings deleated at Nomini.com

Winnings deleated at Nomini.com

3 år siden af randya
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2878 visninger 3 svar |
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3 år siden

I joyned the Nomini.com casino on friday 16.07.2021 ,a friend of mine was already a player at the casino,and he recomanded to me ,to try it out,so i registered succesfuly,and made my first cash in,using paysafe card,sience i didnt new the casino. Well all went realy quick,and losed my money,then i recived a 100% deposit bonus,so i continued playing (i always use my phone when i am playing) Somehow i managed to earn some winnings,and wagered 100% the required bonus amount that i have recived. I accesed the cashout section,and the maximum allowed amount was around 499 €,sience i was only at lvl1 ,a begginer. I didnt saw a problem with that,after i was consulting with the chat support,i had a pending withraw of 499€, and reamaining founds in my account. The next day in weekend,after work i continued playing at home, on my laptop,sience is more confortable,and managed to win again,so i withdraw again the 499€ amount. all this should be procesed on the following week starting from monday. As luck stroke again, i have won around 10k €,and was verry happy about it, is this everything that we (the players) wish. Well my amount was there, and the 2 pendings withdraws waiting to be procesed. On the very next days on monday,i was at work when i recived an e-mail from Nomini.com,saying that they imediatly closed my account,because the risk departament from Nomini casino say im a risk,and that i have a double account. Well how low can that be? u call yourself a respected online casino? and when u have to pay ,u block the account? with the absurd false acuzations about double account? who does that? and why should i have 2 accounts? to use them when and for what? Theyx dont have a call center, they only have active chat,and email.I tryed to contact them,but every time i get the same email over and over again, "coppy paste" from previous email. they have no evidence,just dont want to pay. I will consider to take them to a court of law. So my money they gone, the scamers from Nomini wont let u cashout that easy. Be aware,and keep your money safe

randya
3 år siden

Hi, I'm sorry to hear about your closed account and voided winnings. They casino won't show you any evidence about the multiple accounts, but we may try to ask them to show it to us. Please, submit an official complaint here on our website and our team is going to deal with it: https://casino.guru/complaints/create

Daniel
3 år siden

Okay, i just submited my complain, follow ing the link u provide. I have alot of fotós evidences. I never éver had this kind of humilitaing experiences át eny online casino. I play for years on alot of platforms, with no problem when depositing or witdraw, example :LVbet, Vegas.hu, Bet365... Never experienced this scams when it comes to witdraw. Everywere i am registered, verifyed player

randya
3 år siden

Yes, please, just give us some time to take a look at it. It shouldn't take more than 2 days until the team replies.

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