Hvordan indgiver jeg en klage til et kasino?

På slots palace-siden har jeg foretaget indskud på mindst €500, og der er kun tab. Upålideligt casino med høj mistanke om svindel. De krediterer ikke bonusserne

Også for selvudelukkelse behøver du kun at kommunikere via chat, og de gør ikke udelukkelse. De skal søge, og det bliver aldrig gennemført.

Hi, so can I know on what basis you would like to file a complaint? Why don't they want to give you bonuses, did they tell you specifically what's going on?

As far as self-exclusion is concerned, this should be taken seriously and so when you contacted them about this request, nothing happened at all?

mrVegas ønsker ikke at give mig mine gevinster!

Hej,

Mit navn er Shohida Niyazova og jeg vandt 46000 SEK på MrVegas. Jeg har nu bekræftet alt, hvad de spurgte og skrevet til dem flere gange, men jeg kan stadig ikke hæve mine penge. Hver gang jeg kontakter dem siger de, at det vil virke nu, men når jeg så foretager en hævning, står der afventer i en time, og så er tilbagetrækningen ikke godkendt. Jeg har gjort alt, hvad de sagde, men intet virker 🙁

Do you file the complaint?

Hi, I've read what your problem is in the casino. So when you try to withdraw, what is the reason for not giving it to you as an approve after an hour? What did they recommend and how long has the whole thing been going on?

I'll wait for the answer and see what can be done.

Jeg kender ikke årsagen, jeg har verificeret alt, hvad de bad mig om at verificere og mere. DOm har sagt mindst fire gange, at jeg kan foretage en hævning uden problemer nu, men når jeg så foretager en hævning, er det ikke godkendt. Når jeg spørger dem, siger de, at de har problemer med at foretage tilbagetrækningen og fortæller mig, at jeg skal være tålmodig. Men jeg vil have mine penge så hurtigt som muligt...

Hi, do you also have a problem when you ask about the complaint?

nej de svarer altid når jeg spørger om det men de svarer altid anderledes og nu er der gået fire dage

Of course the casino may have some technical difficulties, but of course it would be good if they communicate with you so you know what can happen and what to do. They should be able to inform you in the best way. 

I would like to add that we give casinos two 14 days to resolve a withdrawal or verification and if they fail to do so, you can file a complaint with us where we will try to help you. 

I hope that these difficulties will quickly pass and you will have your money back soon. 

I will be here if anything changes.

Jeg vil have mine penge nu.

Well I guess you'll have to be patient I'd say in this case. The complaint is pending and until the casino makes a step forward, we will have to wait. 

As much as I'd like you to have the money right away, I'm not sure if that will be the case.😕

they have not make a step forward

Yes, because if they don't tell you anything, you will have to wait until Tomas collects everything he needs from you and then we will contact the casino. That's the step forward.

Hi casino guru,

now it has been a week and mrvegas hast mail me yet🙁 can’t you just contact mrvegas

We will get to everything, don't worry. But there are a lot of complaints, so it's not possible for Tomas to answer you right away. When he gets to you, there will definitely be progress in the case and we will also contact the casino.

But patience will be what we will all have to have now.

Hej.

Jeg har i øjeblikket €30.000 på min librabet-konto. Jeg har anmodet om en tilbagetrækning i 4 dage og ingenting. Jeg venter stadig.

Jeg læste på din side, at de er svindlere, og jeg er bange for, at jeg vil miste mine penge. Er der nogen, der er blevet betalt af librabet, eller skal jeg begynde at acceptere, at de er tyve og har stjålet mine penge? Hvis dette er sandt, vil jeg indgive en klage mod dem.

Tak!

Hi.

I saw your complaint here, where our team will need to wait 14 full days before they can intervene. It is the time period we usually give casinos to proceed with the withdrawal in every case.

From all the user reviews, you can learn that players have mixed experiences there, so I hope that you will receive your winnings soon.

Have you already passed the verification there?

God aften igen.

Nej, de har endnu ikke svaret på, at jeg har bedt om identifikationsdokumenter.

Fortæl mig, at det vil lykkes os at få mine penge. Behage!!!

God aften.

Formåede du at få dine penge?

Jeg har samme problem med Librabet. Jeg har 31.000 € i gevinster, og de er forsvundet.

Jeg er så vred, at jeg ikke ved, hvad jeg skal gøre!