Welcome to the forum!
Actually I believe that the birth certificate should be alright + any document proving that you used the other name when you were married. Basically, the casino needs to a proof that the person with 2 different surnames is the same person.
Let's see if submitting the complaint helps. I hope it will help to speed up the process 🙂
The birth certificate should be enough to prove your maiden name. Then you need some document to prove that you changed the name after marriage, but it could be anything including utility bills. This sounds awkward.
Ofc, if you have your legal last name on the driver's license, there's no need to provide a marriage certificate. That doesn't make any sense.
Unfortunately as Petronela already mentioned below your complaint, the casino group refuses to deal with player complaints against them. You can even contact the licensing authority (Malta) regarding this. If you don't know how, I'm sure Petronela can give you a hand.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
