Jeg havde en konto permanent lukket på grund af ludomani, de genåbnede min konto på magisk vis ved at invitere mig til at spille og takke mig for at komme tilbage og fik mig til at miste yderligere €2492, som jeg vil have dem til at refundere mig, ellers vil jeg tage retslige skridt, fordi det, de gjorde for en, der lider af ludomani, er en forbrydelse.
Hi! I see this as a sort of statement, so let me just add a link to the associated complaint 👈
I have a question, though - you don't have to answer, of course.
What was the impulse to get back to the casino? Was it some email offer or did some manager contact you directly?
I briefly read the complaint yet this is important, so I prefer to ask.
De fortalte mig via e-mail "vi har genåbnet din konto, du kan vende tilbage for at spille når du vil med en bonus på % osv."
da jeg indlæste pengene igen, sagde den "velkommen tilbage"
Ok, that's highly out of the ordinary course of events for sure. Please make sure to provide this email to Dominika. In my opinion, it will be a very important part of the complaint process.
Once the player closes the casino account due to gambling addiction, I'd say the account should not be open even if the player comes back and asks for that. Well, that's the point of self-exclusion.
Den mail har jeg desværre ikke længere. 
dette var svaret fra min VIP-manager
Dette er live chatten
Se på dig, hvor latterlige de er, i stedet for at besvare e-mails, hvad bekymrer de sig om? 
nu har jeg også tjekket på trust pilot tror du de bliver glade?
According to what I have read it is strange. The VIP manager is talking about the fact that an email was supposed to come to you and that he won't answer you, which is quite unprofessional. Live chat is apologizing again for misunderstandings and such, but it looks like no one has corrected anything in the end, which is sad.
Anyway, it's a pity that he doesn't have an email, which would certainly be useful in a complaint, but I hope that this whole situation will be resolved somehow and you won't be able to log in to this casino anymore.
But now we will have to wait for Dominika and how the case will move forward.
For mig ville det være nok at få mine penge tilbage, det er alt
Be sure to look at your complaint, and by it all will be resolved. I can write my opinion on the forum, but I am not solving your problem. That is for the experts to look at. So I hope it will turn out fairly.
Desværre svarer de mig ikke på nogen måde, Telegram e-mails er ligesom forsvundet..
Jeg tror desværre ikke vi løser noget med de mennesker... mails fra tg er helt forsvundet, tænk hvis de kommer ud og indrømmer deres skyld, se faktisk på det niveau vi er på 
Be sure to look at your complaint, and by it all will be resolved. I can write my opinion on the forum, but I am not solving your problem. That is for the experts to look at. So I hope it will turn out fairly.
Her er nyheden 
dette er indrømmelsen af skyld fra legiano 
Thanks for the screenshots and that you also posted them in the complaint thread, I'm sure they'll come in handy. Dominika is doing everything she can to help you and I think that since the casino has a rather high Safety index, they will try to do something about it when we contact them. At the very least, I hope they will give some kind of opinion on which to base their decision.
I'll keep my fingers crossed.🤞
Tusind tak for det du gør, du er fantastisk! Jeg krydser også fingre, for jeg vil kæmpe for at få enderne til at mødes på grund af denne historie, og du aner ikke, hvor meget jeg lider af skyldfølelse for at have spillet igen, selvom det ikke helt var min skyld. Hvis de var seriøse mennesker, da fejlen var deres, ville en tilbagebetaling være den eneste brugbare mening, og jeg tror, det også ville give dem god omtale, fordi det at vise, at når du laver en fejl, kan du rette det, er en af de bedste ting i livet.
Hey francesco ,
I have exactly the same issue as you .
are they refunding you ?
Hej De ignorerer mig, hvilket er anderledes, de sendte mig en e-mail i dag og spurgte mig om årsager, efter at jeg forklarede dem i detaljer hver eneste detalje i mere end 10 e-mails mellem support og VIP-afdelingen..
Same story here . I have sent multiple emails as requested by the live chat . And 0 response. Nothing .
at least I have them admitting that they made a mistake with their technical error !
also to add . What was weird . One of the operators asked me for my bank details . Which made me hopeful they will refund .
however as of this time nothing .
at least they replied to your mail .
im still waiting ….
Det er meget mistænkeligt, at de bad dig om dine bankoplysninger, da de allerede burde have dem, hvis du uploadede og hævede med dem 😅
Jeg tror, at de ikke engang vil give os 5€ tilbage, for hvem ved, hvor mange andre som os, der skal betale tilbage
True .
are you hopeful they will refund us ?
and did you receive an email from the casino ?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
