Jeg har spillet hos locowin siden sidste år... Jeg har allerede tabt over €20.000 på kort tid! Nå, jeg vandt, næsten €17.000.. konto blev blokeret umiddelbart efter klik fuldført tilbagetrækning og dokumenter var påkrævet for yderligere verifikation... Jeg afslørede alt, selv min vielsesattest var påkrævet på et tidspunkt! Nu, efter 4-5 dages test, blev jeg simpelthen blokeret og udelukket fra locowin... hvad skal jeg så gøre? Jeg beder om hjælp
I'm sorry to hear that. Did they explain why they blocked you after you provided them all the documents?
Don't worry, I hope everything ends well for you
One of my friends had a similar case and he was blocked because he mention in another Casino, I think Cashimashi that he has a gambliung problem. Maybe they are somehow connected and thats why you got blocked?
Hey there.
I'm sorry for interrupting, I just want to ask you whether I understood the situation correctly.
One of your friends asked for a self-exclusion in one casino, and as a result, his account was also closed in another one. Is this what you said?
Because this is rather unusual, on the other hand, it is vital to read the terms and conditions carefully, especially if you play in casinos within the same group. Which is also a rather tricky part.
One way or another, the player you responded to found a resolution through the complaint.
Check out the details here, if you are interested.
I'm also pointing out that this case was not about self-exclusion at all; the account block was probably set due to ongoing verification.
Hej.....Jeg har også problemer med min udbetaling selvom jeg har alle dokumenter. Kan nogen hjælpe mig?
Try to describe the whole issue you experience there, please, so we are able to understand it and hopefully solve the situation.
Did you send all the documents needed, and were they already approved or are still pending?
When exactly did you start with the verification process?
Det er åbenbart mit træk. Adressen er kun ændret i byen. Men det kan jeg ikke engang se...dokumenterne har selvfølgelig alle den nye adresse
Unfortunately, still you haven't described what exactly the issue is, so I really don't know how I could help you out. 🤷♀️
Could you, please, reply to your complaint, as we need some more information in order to move forward?
This way, it is really hard for us to understand the issue, you know.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
