Hej, jeg fortæller dig om min situation med dette casino, for en måned eller mere siden indsatte jeg hos Skrill og jeg tjente nok til at anmode om en udbetaling, det er indtil i dag, at de ikke sender mig pengene, og når jeg skriver til dem, har de kun fortæl mig, at de vil holde sig opdateret via mail, jeg gentager, de har været sådan i mere end en måned.
Hello TimTym, hope you are not talking about any major juicy win. More than a month you say? It seems like they really don't want to pay you. Any chance you could use a different payment method maybe?
Jeg kan desværre ikke bruge en anden betalingsmetode, da pengene blev trukket fra min saldo, men aldrig sendt.
Since you've been waiting for a month and you don't even see the money in your balance, I guess it's the right time to submit a complaint here: https://casino.guru/complaints
Let's hope you'll get your winnings at the end of the day.
Godt, jeg har brug for råd, da jeg fortalte dig for omkring 15 dage siden i MaChance ice online casino, jeg indsatte 100e for at spille, jeg vandt ikke meget, men jeg kunne ikke lide det. Og jeg ønskede at forlade med de gevinster, som jeg valgte i spillet. Det, der bad mig om visse dokumenter for at foretage tilbagetrækningen, sender jeg dem, og indtil i dag, hvis det ikke er et, er det et andet, og de siger, at det ikke er gyldigt. sjov med dig
alt det sidste, de beder mig om et kontoudtog for at tage udbetalingen drengen jeg beder min bank om at sende og overrasker, at det ikke er værd at have bedt mig om det.
bestemt at jeg stadig ikke har fået udbetalt mine 300 e vandt for 2 uger siden
bande skurke, der er. Jeg fortalte dem, at jeg har brug for penge på grund af en familiesygdom. Og de griner af mig
HJÆLP XF HVILKE SKRIDT SKAL TAGES tak og hilsen
Hello,
this account verification can be a very challenging process and in order to get your winnings, you simply have to pass it. The whole point is that the casino must be 100% sure it's has been you who deposited the initial money, that you provide correct and truthful information during the registration and that it's you who played and won.
Please go through all emails associated with the account verification and check whether you sent all required documents in the proper format (.pdf preferably, no screenshots, and so on) if it's available check your account whether there is some list of approved documents, so you can be sure that you did not accidentally confused let's say electricity bill with the bank statement. It's also important to understand what the casino needs and what are specifics, if you are not sure keep asking the staff. If you overwhelm them with documents that are not necessary or have been already submitted, you're just wasting time.
So just try to get a better understanding of what is missing at the moment. In which language do you communicate with the casino? It can happen that you may be mistaken about some request because the casino staff finds it difficult to explain in a foreign language.
Anyway, if you get completely lost, we will try to help you via complaint.
But I'd like to ask you kindly to go through the documents again to make sure that everything is correct at your end.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
