Quickwin tilbagetrækning mislykkedes

Godmorgen, jeg har forsøgt at foretage en hævning i en måned, og mine penge kommer altid tilbage til rigtige penge, jeg har brugt korthævning og overførsel og ingen løsning, hvad kan jeg gøre.

Hello. I checked your complaint briefly, and I found this rather interesting:

"I know that my account does not need verification." May I know how so?

Honestly, I would expect that missing verification could probably block the withdrawal. The printscreen you provided may not be correct at all, because it also said "status unverified".

This is just a suggestion to me it seems weird, hence, I would prefer to be sure about the verification.

Have you asked the support or chat, perhaps?

I aim to help you out because I'm interested in this.

God eftermiddag,

I mit tilfælde er det ikke nødvendigt

As I said, this is not a 100% assurance to me. One reason is that his info contains a question mark instead of let's say a green thick or the word "approved".

But, it is not my place to assume now. I hope you're correct. I would personally ask the support. 🙂

I surely hope, the whole issue will be solved soon!

Det gjorde jeg godt, og de garanterer, at det ikke er problemet, jeg ved ikke, hvordan jeg kan gøre det længere

I see - thank you for updating me. So, what is the real issue behind this situation, I wonder?

Try to be patient, please, I'm beginning to think we will need the casino's feedback on this. Such a situation usually takes some time to escalate further.

tak skal du have

As far as I can see, we should get to the next stage of the complaint in less than two days. If I may guess, your complaint will be transferred to the specialist - this is a good thing, don't worry.

It just takes a bit of patience.

If you struggle or need anything, feel free to ask here - ok?🙏

I am in the same situation as you made my frist on the 10 of October it was cancelled on the 16th of October had to verify my account which is done and accepted. Made my second one onto the 17th of October which was cancelled on the 22nd October after and hour or to trying to get answer live chat was told to make bank transfer still no word

Oh, that's not good.

If I may remind you of venuasiana's complaint, it was closed as unresolved, but only because the player suddenly stopped responding. From my experience, this usually happens when the problem is solved without our intervention.

The way I see it, it has been 14 full days for you; hence, submitting a free complaint might help.

This guide should help you with the basics.

Are you interested in such a step?

Godaften... så jeg lavede en indbetaling på 10 euro og vandt 30 euro i krabbebonusen... efter den normale omsætning af bonusbeløbet, som virksomheden krævede, lykkedes det mig at vinde 4 tusinde... Jeg foretog en udbetaling anmodning på 500 euro og dagen efter i dag osv. blokerede de min hævning og nulstillede min konto...også svarer de ikke på e-mail eller live chat....hold dig væk fra svindlere

Good day to you!

Are you saying that the account has been closed without prior notice and that your active balance has been voided?

Without any kind of explanation?

It seems like the casino did its best to deal with you immediately. Yet the lack of explanation worries me.

Anyway, what was your last conversation with the casino about, please? Any issues?

I'd love to know why this happened.

Godaften...min konto er ikke blevet lukket...jeg foretog en indbetaling på 10 euro og vandt 30 euro i krabbebonussen...efter mange sessioner og mens den nødvendige omsætning af den bonus, jeg havde modtaget, var afsluttet, havde den faktiske saldo på min konto på 4.000 euro... Jeg lavede en udbetalingsanmodning på 500 euro, som kasinoet anbefaler som det maksimale daglige udbetalingsbeløb, og min udbetaling blev straks annulleret, samtidig med at min saldo blev reduceret til nul under påskud at de penge vi er berettiget til ifølge casinoets vilkår og betingelser er 5 gange over hvad bonussen er, altså 150 euro..i en samtale med casinoet sagde de at de penge jeg vinder er ikke vigtige og jeg kan kun få 150 euro...mens jeg har indbetalt mine penge, og jeg har opfyldt alle mine krav, nulstiller de min konto, sådan vil jeg have det... de svarede aldrig på en e-mail, jeg har sendt... konklusionerne er dine

Geia sou. I do understand the casinos point here, actually. The maximum withdrawal from the bonus should be stated in its terms, always. Have you read those before playing with this bonus? What I don't understand here, is, why your balance was reduced to zero, though?🤔 Your balance should be 150, as that is the maximum withdrawal. Are you able to check in your account, whether they put the 150 there, please? Let us know abot any news regarding this issue.

Hej...for det første spillede jeg ikke kun bonuspengene, jeg spillede også mine egne penge, som jeg indsatte...det vil sige, jeg lavede en indbetaling på 10 euro og fik en bonus på 30...så en en fjerdedel af de penge, jeg satser, er mine...så det skulle også være de penge, jeg vandt.. det vil sige, ud af de 4 tusinde, skal 1.000 være mine... der er ikke sådanne vilkår nogen steder.. at give dig et eksempel, hvis jeg lavede en indbetaling på 200 euro og vandt en bonus på 30 euro, kan jeg hæve op til 150 euro???..shit

Sorry, but I do not think that this is how it works, actually.🤷‍♀️ Every casino has their own bonus terms where they need to state what is the maximum withdrawal from that bonus. After it is only up to you, if you agree to take that bonus and follow those terms of it, or if you decide that it is not good enough, let's say. We always recommend to read the terms beforehand to prevent any future issues.

Jeg er ked af det for dem af jer der synes det virker sådan her...hvad end du vinder får du 150...du er virkelig sjov...

If you play with a bonus to which the maximum cashout is applied, then it's exactly as Romi described. If it's your first time playing in a casino then I understand that you don't really understand it, but that's exactly how it works. You should always check the terms and conditions so you don't get surprised in these situations. 

Jeg har spillet på alle de casinoer, du reklamerer for for at være sikker... Jeg har aldrig haft sådan et problem... hvis det var tilfældet, så lad pengene være i resten af bonusserne, ikke i udbetalingerne

Well every casino has their own bonus terms, so it is always wise to read those every time when you decide to play with a bonus. Unfortunately we can not decide for any casino in which way they should show the balance, and of course we believe that the best way is to keep it clear and always understandable for the players. If you are unsure of something, always try to ask the support.