ForumKlagesagerHow to contact the Antillephone N.V. (Curaçao) licensing authority

How to contact the Antillephone N.V. (Curaçao) licensing authority

1 år siden af Daniel
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1 år siden

It seems this topic became quite popular in recent days and weeks so I'd like to share a brief summary that I received from our Complaints team. It provides general tips about How to contact the Antillephone N.V. (Curaçao) licensing authority:


Antillephone N.V. also has an official website, but again there is no information to be found regarding player complaints. However, on the Antillephone N.V. validator page, there is the following paragraph:

"Antillephone should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the Operator website."


Players that wish to submit a complaint can only contact Antillephone via email here: complaints@gaminglicences.com.

We can also recommend the following article describing the process of submitting a complaint to the Antillephone N.V. (Curaçao) licensing authority: https://casino-howto.com/blog/how-to-file-a-complaint-to-curacao-antillephone/ 


Other contact details for Antillephone N.V.

Address: Heelsumstraat, 51 E-Commerce Park, Curaçao

Tel: +599 9-433-8808

E-mail: certria@gaminglicences.com

Website: https://www.gaminglicensing.com

Redigeret af forfatter 1 år siden
1 år siden

I ahve contacted Antillephone N.V. through e-mail

he has responded - i ahve complained about 3 websites in which gaming of Evolution / ezugi / netent etc are running.


i have lost huge money in these websites.

legal complaint has been registered with Government of INDIA.

pls contact me kfc.vfx@gmail.com to support me on this cause - LETS SAVE innocent online Players.


https://youtu.be/pbnAUbQnm-M


https://youtu.be/Rz4REZDIB-o


https://youtu.be/LAhNVUM6GQ4


https://youtu.be/TV0LkwtYyDI


https://youtu.be/aWmydug4bx4 

1 år siden

How to contact Evolution gaming ceo Mr. Jens von Bahr - CEO


Website betstar555.com is hosting evolution games and taking deposits..

but not giving winning money - they are telling - evolution game provider will look into the matter


betstar555.com - these website people are telling - they are only operators. and all money goes to Evolution gaming and hence winning money will come from evolution gaming..

why Evolution gaming - is encouraging such websites betstar555.com - pls advise.. how to contact Mr. Jens von Bahr - CEO


https://youtu.be/pbnAUbQnm-M


https://youtu.be/Rz4REZDIB-o


https://youtu.be/LAhNVUM6GQ4


https://youtu.be/TV0LkwtYyDI


https://youtu.be/aWmydug4bx4 


Evolution games are being housed in  Betstar555.com 


But if we win the money - they are telling - Evolution game will pay, because betstar555.com is only website.. but game owner is evolution gaming.

kfc.vfx
1 år siden

Make sure to update us about any possible development. Good luck to you 🙏✌✌

1 år siden

Perhaps they can actually be contacted. But somehow I hardly believe that someone there will solve and analyze individual problems if there is no information to be found regarding player complaints. 

1 år siden

Thank you for the info! Really helpfull topic.

1 år siden

Fuldstændig nonsens. Denne "licensmyndighed" svarer ikke på noget eller nogen. Enhver, der nogensinde har modtaget en e-mail fra dem, bør poste den her og vil modtage €100 fra mig

😅😂✊

Automatisk oversættelse:
SeargentSlotty
1 år siden

I'd love to make your announcement public.

Have you heard this "licensing authority" has replied to several players? No, no sweet surprise, mostly just informed that the casino is licensed elsewhere or missing their license... 🙁

1 år siden

They just closed my complaint without anything from the casino... They just don't care at all... And the new regulation in Curaçao should be applicated since last year.... But the control office is not open (they are changing the date for the last 2 years !!!)....

Tamera
1 år siden

Which control office seems to be closed, please? Is this supposed to be a supervisor overseeing the sublicenses providers, perhaps?

Thank you for a hint. 🙂

1 år siden

Which control office seems to be closed, please? Is this supposed to be a supervisor overseeing the sublicenses providers, perhaps?

Thank you for a hint. 🙂

1 år siden

the new bureau of control board.. They are supposed to regulate operator and licence

Tamera
1 år siden

Is that so? I've read a short article about this topic in the past, but I forgot the details. Thank you for the confirmation. It's sad to see its noble goal struggles from the beginning, though.

The way I see it, addressing players' concerns should be part of the agenda. 🙁

12 måneder siden

new bureau of control board -


Pls share me the details of mail id - of the control board

kfc.vfx
12 måneder siden

Hello,


I suppose this was replying to Tamera.

If that is the case, please use the "Reply" button next time. By doing so you might get answer sooner and actually get answer to your questions.

Thank you!

kfc.vfx
12 måneder siden

Hello,


They didn't update the contact info yet... they were supposed to be open in April... and still nothing yet

SeargentSlotty
11 måneder siden

Jeg tror selvfølgelig ikke rigtig på ordene på internettet, men hvis du ikke løj/jokede, så kan jeg godt poste et svar fra dem.

file

Hvis det er nødvendigt, kan jeg videresende korrespondancen (bortset fra brevet med mine dokumenter).

Og ja, jeg fik mine penge tilbage.

Sandt nok blev efterfølgende klager over et andet casino ignoreret 🙁

Automatisk oversættelse:
pozndarya
11 måneder siden

Disse underprivilegerede mennesker fra Antillephone svarede mig også, og det svar, de gav mig, var det, du ser på skærmbilledet nedenfor. Min klage handlede om et kasino, der ikke havde betalt mig i næsten en måned.

Til jer kommentarer..


file

Automatisk oversættelse:
carsix79
11 måneder siden

Wow! I've seen similar responses in past while other responses were perfectly fine and polite. Have you contacted them before? If I should refrain from stronger expressions, I'd simply say they don't like you for some reason and I'm aware you wouldn't be the only one.

11 måneder siden

Jeg tror selvfølgelig ikke rigtig på ordene på internettet, men hvis du ikke løj/jokede, så kan jeg godt poste et svar fra dem.

file

Hvis det er nødvendigt, kan jeg videresende korrespondancen (bortset fra brevet med mine dokumenter).

Og ja, jeg fik mine penge tilbage.

Sandt nok blev efterfølgende klager over et andet casino ignoreret 🙁

Automatisk oversættelse:
11 måneder siden

Have you submitted the other complaints to the authority before or after this one? Isn't it still possible that you'll receive an answer a bit later?

11 måneder siden

Jeg undrer mig over én ting, alle jer, ligesom jeg, klager over kasinoerne, enten har de spist jeres penge, eller også giver de jer ikke bonusserne i slots... generelt er der fuld svindel i kasinoer, der er fra Curacao.... forstår at du ikke får det som mig de har så mange klager fra folk og låse på disse fup kasinoer de ikke sætter de lader dem være ukontrollerede....tillykke!!!!eeeeee alle sammen vågn op og kom ud af dette mudder, for det er mudder....gud der er og de vil betale for det på den værste måde.....

Automatisk oversættelse:
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