Same to me.
Reach out to companies directly and enquire about the refund to companies direct, if that doesn't work, go to payment provider directly and explain the situation. Check previous comments in this thread for email templates etc.
Hi Jaro.
Many refunds recieved lately.
Roughly after email threads with few companies/payment providers, takes about a week to explain correctly and a refund process started. Funds received instantly after refund process was started by many companies.
Essentially, almost instantly.
Hi Kai.
I have recieved £1058 in refunds from WinterMDSE. They have been very good for me.
You just have to keep chasing them with emails and support tickets, they will eventually refund after some time and effort on our behalf.
I have received refunds from transactions that were in place from around 3 months ago, and soonest was 1 month.
Worth chasing them up as they seem to be pretty good at issuing refunds.
Thanks for the reply.
can I ask how you worded your email to them or is it on a previous message
Hi There. I hereby request an immediate refund of transactions made on 29th February 2024. Transactions in question made to you by card number ending ***, transaction amounts totalling *** The transaction is illegal as it contains a merchant code that also bypasses a block set on my card in relation to gambling transactions and I have not received any service from you. According to the rules of the Mastercard circuit, the transaction is subject to chargeback. Let me know what you need.
Ref Slimfit I have found a number of potentials - does anyone’s bank statement show which country/city their payments went to??
Was it Santeda International BV that you emailed directly to ask for a refund
Slimfit, Enigma and Digikey are all via Starling Bank and they annoyingly don’t provide location where’s Natwest do
Santeda never seem to refund direct. I note they were fined 5 million euros in France last year - let’s hope they get brought down completely soon.
Same.. They just give you the runaround. I've emailed wintermads with all transactions relating to their company and requested full refund now
This is the reply I got from elegro
Hi
The refund was for a set amount and they admitted no liability. The legal form was from Santeda BV who owns Velobet and the refund came from them.
I sent numerous emails over a long period of time but got there in the end
How long did this take with elegro ? They asked me to provide details which I have but they seem to dragging their heels.
Just received this back from elegro support team
Let me know when you get any reply from them
Hi There.
Anyone have any transactions from the following on their statements also? -
Frenno
Visola Easy Courses
smpaypfThePlatninum
Really struggling to find "Frenno and Visiola Easy Courses"
The only website I can find which would be Visiola Easy Courses is the following which is apparently a charitable trust in Nigeria. I have contacted them just in case (felt bad) but despite being a charitable trust so many payments get rooted to Nigeria that it may well be implicated and there is absolutely nothing else coming up that these payments could relate to plus the news letter coming up is from 2017 so hardly a maintained website!
https://www.visiolafoundation.org/issue-q3-2017/
Anyone looking for Slimfit I think this is the website as it is so appalling it cannot be a genuine business! I have contacted other Slimfits who have responded and seem genuine so it leaves this one emailed a couple of times and no response which in my book makes it even more likely.
https://www.slimfitfit.com/
anthony.juliano@yahoo.com
Plus if anyone has been playing at any of the Starscream casinos - pretty much the only Kahnawake licenced group that do not responsibly geoblock then their processor is PaymentIQ - this is part of the Worldline group. Headquartered in France with a CEO who used to advise the government and is an Honoury Knight - unbelievable. Of course they are acting all innocent as they are obviously super compliant with laws and regulations and this must be a genuine oversight that they have processed payments for a casino unlicenced in my jurisdiction and the payments have been miscoded and sent to some random retail company based in UK blah blah blah blah but of course doing nothing to assist.
Do you have any idea which country Enigma and Digikey were based in from your bank statements as I think I may have tracked them down?
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