Det skal dog bemærkes, at det på baggrund af de begrundelser, du har anført i din klage, ikke var muligt at hjælpe dig. I sådan et tilfælde kunne enhver, der tabte penge i kasinoet, så komme og bede om en refusion.
Tomas forklarede det til dig, så godt han kunne: "Selvom det er uheldigt, at kasinoet ikke fulgte op med din anmodning om at fryse din konto og tilsyneladende ikke overholdt sin daglige udbetalingsgrænse, er dette efter vores mening ikke en gyldig årsag til tilbagebetaling af dine tabte midler.
Hvis du er uenig i vores konklusion, vil jeg foreslå, at du indgiver en klage til kasinoets regulator, som er Gaming Curaçao."
Jeg er ked af, at vi ikke kunne hjælpe dig mere i denne situation. 🙁
It should be noted, however, that on the basis of the reasons you gave in your complaint it was not possible to help you. In such a case, anyone who lost money in the casino could then come and ask for a refund.
Tomas explained it to you as best he could: "While it's unfortunate the casino didn't follow up with your request to freeze your account and seemingly didn't adhere to its daily withdrawal limit, this in our view doesn't constitute a valid reason for a refund of your lost funds.
If you disagree with our conclusion I would suggest you file a complaint to the casino's regulator, which is Gaming Curaçao."
I'm sorry we could not help you more in this situation. 🙁