Opdatering om min sag: ombudsmanden er i kontakt med chase, de beder dem om detaljer og har bedt mig om mine detaljer om situationen, afventer stadig svar fra mastercard, men de har eskaleret det til deres relevante team. Chase Bank var stort set ingen hjælp, da det tog dage at sende mig e-mail-adresser osv. for at sende beviser og derefter afviste min indledende tvist, og da jeg genåbnede den, afviste de den igen inden for en time på trods af, at beviserne tog meget længere tid at komme igennem, bare virkede som om de ville have det væk fra deres skrivebord så at sige.
de brugte tredjepartsleverandører og fejlkodede deres transaktioner som MCC 5816. DIGITAL GOODS: GAMES i stedet for MCC 7995, som er hasardspil, udover at de ikke betaler ud, fordi jeg ikke er i deres jurisdiktion (de er forbudt at operere til britiske kunder) , på trods af at de lod mig tilmelde mig og godkende KYC.
(min tvist er med goldenbet/santeda international bv)
Update on my case: the ombudsman is in contact with chase, they're asking them for details, and have asked me for my details on the situation, still awaiting a reply from mastercard, but they have escalated it to their relevant team. chase bank were pretty much no help as they took days to send me email addresses etc to send over evidence then rejected my initial dispute then when i reopened it they rejected it again within an hour despite the evidence taking a lot longer to get through, just seemed like they wanted it off their desk so to speak.
they used third party vendors and miscoded their transactions as MCC 5816. DIGITAL GOODS: GAMES instead of MCC 7995 which is gambling, on top of not paying out because i'm not in their jurisdiction(they're prohibited from operating to UK customers), despite them letting me sign up and approving the KYC.
(my dispute is with goldenbet/santeda international b.v.)
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