Casino emailed me 20th June to say my cashout for $1012 was approved and will take 3-5 business days. Since waiting my other cashouts for $2k, $500, $2k have come thru no problems. But just this one. I intiated a live chat who passed it on to the appropriate department and they emailed me on the 30th June. Its been 5 more days amd still no update from them.
Hello there,
I'm sorry but it seems that only the casino's support, or let's say the finance department can clarify what has happened and also confirm that this withdrawal has proceeded.
There is no way I can help you with that, sadly.
I suggest you wait a few days and if the money is not received by the end of this week, you should submit a complaint.
But as I wrote already, cooperation with the casino will be crucial so please note that the complaint might get quite time-consuming.
Appreciate the reply and I shall be in touch at the end of the week should they not respond.
Update:
I received the missing funds today.
That's great!
I still think that the withdrawal could be quicker, though.
Are you going to look for a new casino with a better payment system, I wonder?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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