Sunrise Slots casino klager

Godaften, jeg modtog en kode til at spille 33 freespins på sunrise slots casino, jeg vandt omkring $15 med disse 33 freespins, men jeg fortsatte med at spille og havde en saldo på næsten $200, jeg opfyldte kravene for at saldoen var tilgængelig for udbetaling .

Jeg kontaktede casinochatten for at spørge, hvordan jeg kunne hæve til min bankkonto, da den eneste mulighed for at hæve i bitcoins dukkede op.

Chatagentens svar var, at hun ikke kunne hæve saldoen, fordi det var en god livsbonus.

Jeg forklarede, at velkomstbonussen blev spillet den dag, jeg registrerede mig på casinoet, og denne saldo skyldtes en kode, der tilbyder 33 freespins, e-mailen sendt med freespins-koden siger, at jeg højst kunne hæve $100 uden behov for indbetaling.

Kan du hjælpe med min sag?

Hello, if I understand it correctly, you received an email from a casino where they offered you 33 free spins. Have you played in the casino before?

I suppose the email contains information telling you that the maximum withdrawal from the bonus is $100, right? When it comes to the withdrawal options, I'm not surprised you only see the bitcoin option. It's possible that if you make a minimum deposit with your card, then the option of withdrawing back to a card will appear. Anyway, I wouldn't recommend doing this until you figure out if the casino is willing to payout the winnings or not.

At this point, I'd probably recommend contacting them via email. It's slower, but they'll have more time to look at your case and think about their reaction. Just say you won $200 from the free spins bonus and completed the wagering requirement, you're aware the email said the max. withdrawal is $100 and you'd like to know how to withdraw the $100. Let's see what kind of response you'll get 👍

God eftermiddag,

Så sender jeg dem en mail.

Tak

Could you let us know when the casino gives you an answer, what you found out ? I think it might be useful for other players to know what situation you have encountered. 

I hope everything turns out well in the end and you will be able to withdraw the money you won without any problems. 🙂