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I made a deposit about 4 days ago and it still does not appear in my account.

It is my first time, they tell me it can take 10 business days. In all casinos it is instantaneous

Realicé deposito hace como 4 dias y aun no aparece en mi cuenta.

Es mi primera vez, me dicen que puede demorar 10 dias habiles. En  todoslos casinos es instantánea  

Dear Monica,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about the problems with your deposit. I understand that deposits may take a couple of days, but 10 days seems to be quite a long time. What payment method did you choose?

Best regards,

Peter

I made the deposit with Visa credit card, I sent them the receipt and the authorization code to their support. They told me that the money is there, but that it is missing

Every day I communicate by chat and waste my time for nothing.

In any case I have a pin to see my account

Realicé el deposito con tarjeta de credito Visa, les envié el comprobante y el código de autorización a su soporte. Me dijeron que el dinero esta, pero que falta procesarlo

Todos los dias me comunico x chat y pierdo mi tiempo para nada.

En todo caso tengo pin para que vean mi cuenta

Thank you Monica for your reply. Let's contact the casino and see what it's standpoint is.

I contacted the casino, by chat, by mail, and they always tell me the same thing, that they see my deposit, but that they don't process it yet

Me contacté con el casino, por chat, por mail, y me dicen siempre lo mismo, que ven mi deposito, pero que aun no lo procesan

Hi Monica,

The casino received a notification about the complaint. We will now wait for their reply.

Well, there is nothing left but to wait ,,, wait ,,,, wait

Bueno, no queda mas que esperar,,,esperar,,,,esperar
 

Hi Monica, 

We have undertaken a review of your account and the disputed deposit. 

Our records confirm that the disputed transaction failed and that no deposits have been received from yourself. We further checked the transaction with the payment processor, who also confirmed that the transaction was indeed unsuccessful, had failed and that no funds have been received from yourself. 

Please feel free to reach out to your card provider, should you need further clarity or assistance in this regard.

Kind Regards

THAT IS A LOGICAL RESPONSE, I WILL CHECK WITH MY BANK

THANKS

ESA ES UNA RESPUESTA LÓGIA, VERIFICARÉ CON MI BANCO

GRACIAS

Thank you Gate777 Casino for the reply. Monica, please keep me updated.

Hi Monica, 

Has there been any news?

Not yet

Aun no

OK, let me know as soon as you find out where the problem is, thank you.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.