Hej,
Jeg vil gerne forsikre dig om, at lighed og retfærdighed for alle vores kunder er dybt værdsat af vores virksomhed. Vi arbejder hårdt for at sikre, at alle, vi betjener, får en tilfredsstillende og inkluderende oplevelse. Vores procedurer og politikker er fri for diskrimination, og vores formål er at sikre, at vi altid udbetaler til den retmæssige ejer.
For at lette dine tanker, har jeg gennemgået, hvad der er blevet uploadet indtil nu og kan se, at det kontoudtog, du sendte, var dateret den 26. april, men de anmoder om et kontoudtog for de sidste 3 måneder sammen med dine seneste lønsedler for sidste 3 måneder.
Da AstroPay-oplysningerne er separate sektioner, har vi brug for et skærmbillede af hver sektion, der viser dit navn, adresse og e-mailadresse, og vi skal også i PDF (ikke et skærmbillede), en Astropay-erklæring, der viser dit navn og også indbetalingen til vores kasino.
Yderligere bevis på ID er også blevet anmodet om, fordi selvom du har givet dit kørekort, kræver vores interne sikkerhedsprocedurer, at vi også beder om en kopi af et officielt ID-kort/pas.
Dette er for at overholde forpligtelserne mod hvidvaskning af penge og ansvarligt spil, og vi beder ikke om mere end det, der er fastlagt i vores vilkår, af hensyn til klarheden og gennemsigtigheden, som kan findes her:
https://www.gentingcasino.com/en-ROW/terms/
Jeg opfordrer dig til at uploade de nødvendige dokumenter til din konto for en hurtig vurdering af vores betalingsteam.
Tak for din forståelse.
Hi There,
I want to reassure you that equality and fairness for all of our customers are deeply valued by our company. We work hard to make sure that everyone we serve has a satisfying and inclusive experience. Our procedures and policies are free of discrimination and our purpose is to ensure we are always paying out to the rightful owner.
To put your thoughts at ease, I have reviewed what has been uploaded thus far and see that the bank statement you sent over was dated the 26th of April however they request a bank statement for the last 3 months along with your most recent PaySlips for the last 3 months.
As the AstroPay information is separate sections, we will need a screenshot of each section showing your name, address and email address, and we also need in PDF (not a screenshot), an Astropay statement showing your name and also the deposit made to our casino.
Additional proof of ID has also been requested because, even if you provided your driving license, our internal security procedures require us to also ask for a copy of an official ID Card/Passport.
This is in order to adhere to Anti Money Laundering and Responsible Gambling obligations, and we are not asking for anything more than what is established in our terms, for the sake of clarity and transparency, which can be found here:
https://www.gentingcasino.com/en-ROW/terms/
I kindly urge you to upload the required documents to your account for a swift assessment by our payments team.
Thank you for understanding.
Automatisk oversættelse:
Hej Genting casino
