The player from Portugal complained about her overall experience in the casino. Mainly about the casino's cashout policy, according to which new players are only allowed to withdraw at a rate of €500 per month. Thanks to this complaint, we became aware that the casino had lowered its withdrawal limits, and updated the information in our review of the casino. This negatively affected the casino's Safety Index. Unfortunately, during the resolution of the complaint, before withdrawing all winnings, the player played her remaining balance down to zero. Due to this reason, the player's complaint was rejected.
Spilleren fra Portugal klagede over sin generelle oplevelse i kasinoet. Hovedsageligt om casinoets udbetalingspolitik, ifølge hvilken nye spillere kun må hæve med en kurs på €500 pr. måned. Takket være denne klage blev vi opmærksomme på, at casinoet havde sænket sine udbetalingsgrænser, og opdaterede oplysningerne i vores anmeldelse af casinoet. Dette påvirkede kasinoets sikkerhedsindeks negativt. Desværre, under løsningen af klagen, før hun hævede alle gevinster, spillede spilleren sin resterende saldo ned til nul. Af denne grund blev spillerens klage afvist.
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