Der er flere problemer, der er opstået i dette scenarie. Det startede med, at min udbetaling blev afvist, og min resterende saldo blev fjernet uretfærdigt den 14. december 2024. Min saldo på 778 euro blev sænket til 200 euro på baggrund af, at de sagde, at jeg vandt spins i et spilleautomatløb om, hvor min saldo var kommet fra. Dette er usandt, chat-udskriften, jeg har med en medarbejder, beviser, at bonussen blev tilføjet som en del af en indbetalingsbonus, som specifikt er angivet af hende, hvilket drastisk ændrer deres angivne vilkår, så det fulde beløb, der anmodes om, er levedygtigt.
Dette fører så til det næste nummer af dem, der siger, at jeg vandt en præmie i slots-race, som tydeligvis ikke blev tilføjet, da de sagde, at det var der, bonussen kom fra, bevist at være falsk, og bonussen blev faktisk heller ikke tilføjet for mig at spille. .
Samtidig blev en kampagne tilbudt med 3x comp-point, der skulle tilføjes i stedet for den 1x sædvanlige sats, som heller ikke blev hædret drastisk, hvilket ændrede drastisk resultatet af point, der skulle konverteres til kontanter i henhold til deres vilkår og betingelser. Sammen med det blokerede de så mine comp-point fra at blive konverteret og spillet og sagde, at jeg allerede havde satset på det, og det ikke var i stand til at blive brugt, når det er klart, at jeg aldrig selv var i stand til at gøre krav på det endsige spille eller trække mig fra det. Det, der er angivet, er 95 euro til 1 x satsen, før de blokerede mig fra endda at tilføje comp-point til 1x sats endsige de 3x annonceret i promo. Min spilhistorie bekræfter, at det burde have været langt mere end det baseret på, hvad jeg stadig var i stand til at få adgang til, meget mindre hvad de blokerede mig fra at kunne se ud over det. Til dato har de nu blokeret mig fra at kunne få adgang til absolut enhver spilhistorik endsige mit seneste spil. Dette i sig selv skriger skyldig!
Desuden har de blokeret mig fra at kunne få adgang til information om min spilhistorie, da jeg har rejst problemet, heldigvis fik jeg skærmbilleder af det meste af det, før de gjorde dette for at bevise min nøjagtighed af problemer, der er rejst for at afspejle, hvor risiktig deres virksomhed er. Meget uprofessionelt og pinligt fra deres side ved selv at sætte deres navne på en sådan adfærd, jeg kunne aldrig.......
Jeg har taget kontakt ved adskillige lejligheder siden jeg forsøgte at få dette rettet ved at give alle beviser, hvortil det for det meste er blevet ignoreret, eller jeg får at vide, at det er blevet videresendt til relevant afdeling, hvortil jeg er blevet sendt i cirkler med at få evt. svar endsige dem, der retter deres forseelse og sørger for retfærdig og lovlig forretningsdrift. Jeg forstår, at der sker fejl, men dette er helt klart forsætlig uredelighed og i strid med fair trade-loven og forbrugergarantier, endsige resten......
Via e-mail har de stort set indrømmet, at den eneste måde at få dette ordnet på er ved at rapportere deres ulovlige og uretfærdige adfærd for at få det rettet, da de ikke er villige til at anerkende de åbenlyse beviser.
Jeg har mange flere skærmbilleder til at sikkerhedskopiere, bare systemet her siger max beløb uploadet. Hvordan får jeg resten til dig for at validere alle aspekter af min klage?
There are several issues that have come about in this scenario. It started with my withdrawal being declined and my remaining balance removed unfairly on December 14th 2024. My balance of 778 euro was lowered to 200 euro on the basis of them saying I won spins in a slot race as to where my balance had come from. This is untrue, the chat transcript I have with a staff member proves that the bonus was added as part of a deposit bonus specifically stated by her which drastically changes their terms stated allowing the full amount requested to be viable.
This then leads into the next issue of them saying I won a prize in slots race which clearly wasn’t added as they said that was where the bonus came from proven to be false along with the bonus not actually being added for me to play either.
At the same time a promo was offered of 3x comp points to be added instead of the 1x usual rate which also wasn’t honored drastically altering outcome of points to be converted to cash as per their terms and conditions. Along with that they then blocked my comp points from being converted and played saying I had already wagered it and it wasn’t able to be used when it’s clear I never even was able to claim it let alone play or withdraw from it. What is stated is 95 euro at the 1 x rate before they blocked me from even adding comp points at 1x rate let alone the 3x advertised in promo. My game play history verifies it should have been far more than that based on what I was still able to access, much less what they blocked me from being able to see beyond that. To date they have now blocked me from being able to access absolutely any gaming history let alone my most recent play. This in itself screams guilty!
Furthermore they have blocked me from being able to access any info of my gaming history since i have raised the issue, luckily I got screenshots of most of it before they did this to prove my accuracy of issues raised to reflect how dodgy their company is. Highly unprofessional and embarrassing on their part of even putting their names to such conduct, I could never.......
I have made contact on numerous occasions since trying to get this rectified by giving over all proof to which it has been ignored for the most part or I am told it has been forwarded to relevant department to which I have been sent in circles with getting any answers let alone them correcting their misconduct and providing fair and lawful business operations. I understand mistakes happen but this is clearly intentional misconduct and in breach of fair trade act and consumer guarantees act let alone the rest......
Via email they have pretty much admitted the only way to get this sorted is by reporting their unlawful and unfair conduct in order to get it rectified seeing as they are not willing to acknowledge the blatant evidence provided.
I have many more screenshots to back this up just system here says max amount uploaded. How do i get the rest to you to validate all aspects of my complaint please?
