Kære mateuszekk521,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Forstå venligst, at variationen og tilgængeligheden af betalingsmetoder ikke udelukkende administreres af kasinoet. Flere faktorer som Licensmyndigheden, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner har alle stor indflydelse. Derfor behøver dette ikke nødvendigvis at være casinoets fejl.
- Har du foretaget nogle vellykkede udbetalinger før?
- Kan du fortælle, hvis du har modtaget en bekræftelse på vellykket verifikation?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen,
Kristina
Dear mateuszekk521,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Could you please advise if you received any confirmation regarding successful verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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