HitNSpin Casino - Spillerens konto er blevet lukket for multi-accounting.

I have played at this casino using both my laptop and my iPad. They have different email addresses, but it's still one person and one payment card being used. Currently, the casino has excluded me on the grounds of "Multiaccount" (ID 61020511 and ID 61890704). I find it odd that the casino has no objections as long as it's the customer depositing money with them. They should issue a warning that you have an account linked to a different email address. When I sent them verification information, I didn’t receive any email back about whether it was approved or rejected. Only after four days, when I tried to log in, did I discover that my account had been closed by the casino. It’s poor service that they couldn’t send me an email to inform me about the problem. Only when I emailed them did I receive a weak justification. I’m left with the feeling that they wait to block an account until there is a possibility they might lose money. I couldn't imagine it would be forbidden to log in via two devices.

Undertegnede har spillet på dette casino, både på min laptop og på min I-Pad. Disse har forskellige mailadresser, men stadig 1 person og 1 betalingskort anvendt. Aktuelt har casinoet udelukket mig med begrundelsen " Multiaccount ". ( ID 61020511 og ID 61890704 ) Finder det besynderligt at casinoet ikke har nogen indvendinger så længe det er kunden der sætter penge ind til dem. De burde komme med en advarsel om at man har en konto tilknyttet en anden e-mailadresse. Da jeg havde sendt dem verifikationsoplysninger fik jeg ingen mail tilbage om hverken godkendt eller afvist. Først efter 4 dage da jeg forsøgte at logge ind, opdagede jeg at kontoen var lukket af casinoet. Ringe service at de ikke kunne sende mig en mail og informere mig om problemet. Først da jeg sendte en mail til dem fik jeg en tynd begrundelse. Sidder tilbage med en fornemmelse af at de venter med at blokere ens konto indtil det er dem som muligvis skal af med penge. Jeg havde ikke fantasi til at forestille mig at det kunne være forbudt at logge på via 2 enheder.

Hello Hector1212,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

• When did you create your first and when the second account?
• Did you claim bonuses on both?
• Are both accounts now closed?

Please note that it is strictly forbidden to create multiple accounts and the casino has right to block both and confiscate any balance on them.

Looking forward to your answer.

Regards,

Nick

Can't remember exact dates for creating accounts. But believe that both are in November 2024. And have not accepted bonuses. And both accounts are closed. I have received the message that I can reopen an account against only having DKK 250. rest of the winnings.

Etc.

Husker ikke lige datoer for oprettelse af konti. Men mener at begge er i november 2024. Og har ikke accepteret bonusser. Og begge konti er lukket. Har fået den besked at jeg kan genåbne en konto mod kun at have 250 kr. tilbage af gevinsten.

Mvh.

Hello Hector1212,

As stated above, creating multiple accounts is strictly against the casino rules and they have the right to confiscate your winnings.

You can either decide to play in a different casino or agree to the terms here with only the 250DKK on your account.

Is there anything else we can assist you with?

Regards,

Nick

I don't think it is transparent in the casino's terms and conditions that it is forbidden to log in from 2 devices with different email addresses, as long as it is the same person and one and the same account that is used to pay. Therefore, I cannot accept the decision about multi-account.

Mener ikke det er gennemskueligt i casinoets vilkår , at det er forbudt at logge på fra 2 enheder med forskellige mailadresser, så længe det er samme person og en og samme konto som er anvendt til at betale med. Derfor kan jeg ikke acceptere afgørelsen om multi-account.

Dear Hector1212,

Unfortunately, it is evident that using two different email addresses constitutes the creation of two separate accounts. As a result, we will now close this complaint, as the casino has acted in accordance with its terms and conditions.

Please note that creating more than one account at any online casino violates their policies and may result in the blocking of accounts and confiscation of balances. We strongly advise against creating multiple accounts in the future.

Thank you for your understanding.

Best regards,

Nick