Hej Veronika,
Tak for dit svar og denne platform, som du kan moderere konflikterne.
Bekræftelsen blev gennemført, men nu er der problemer med betalingen. I første omgang blev verifikationen gennemført før , men da jeg forsøgte at hæve pengene, bad de om min lønseddel, som jeg uploadede til systemet. Men på en eller anden måde slettede de senere dette dokument fra systemet. Men jeg sendte dig et skærmbillede. Du kan se, at jeg har uploadet det. I hvert fald sidste fredag forsøgte jeg at hæve 4000 EUR to gange, men de annullerede anmodningerne. Efter at have fortsat med at spille, tabte jeg omkring 3000 EUR. I går anmodede jeg om hævninger på 4000 EUR og 200 EUR. I dag accepterede de tilbagetrækningen på 200 EUR, men annullerede anmodningen på 4000 EUR.
Jeg talte derefter med kundeservice, som fortalte mig, at anmodningen blev annulleret, fordi min saldo faldt til under 4000 EUR, hvilket ikke skete. Senere nævnte de, at det kunne have været en menneskelig fejl. Derefter lavede jeg tre separate udbetalingsanmodninger: 2000 EUR, 1500 EUR og 400 EUR. Denne aften accepterede de anmodningen på 2000 EUR, men de to andre afventer stadig.
Som jeg nævnte i min første besked, er disse situationer ikke acceptable. Folk prøver lykken på disse kasinoer og ønsker at modtage deres gevinster så hurtigt som muligt. Men når et kasino, uanset hvor godt det er, gør sådanne ting, fører det uundgåeligt til negative tanker. Jeg formoder, at fordi det er et nyåbnet lille kasino, kan de måske kæmpe for at foretage betalinger, men i denne branche er 3-5 tusinde EUR meget små beløb, der skal betales omgående. Hvis de bliver hurtigere til at udbetale gevinster og ændrer det nuværende system for at undgå at irritere kunderne, kan dette casino opnå stor succes. Jeg var nødt til gentagne gange at kontakte kundeservice for at forhøre mig om status for min fortrydelsesanmodning eller for at finde ud af, hvorfor den blev annulleret. Det er ikke behagelige oplevelser.
Derudover bliver det anmodede udbetalingsbeløb ikke trukket fra saldoen; det bliver bare der. Hvis du fortsætter med at spille efter at have foretaget en udbetalingsanmodning, kan du miste alt igen. Jeg venter, og jeg håber, at pengene snart bliver overført til min konto. Jeg vil informere dig, når jeg har fået det fulde beløb, hvor lang tid det tager, og om der var noget imellem.
Tak og hilsner
Hi Veronika,
Thanks for your answer and this platform that you can moderate the conflicts.
Verification was completed, but now there are issues with the payment. Initially, verification was completed before , but when I tried to withdraw the money, they asked for my payslip, which I uploaded to the system. However, somehow they later deleted this document from the system. But I sent you a screenshot. You can see there I uploaded it. Anyway Last Friday, I tried to withdraw 4000 EUR twice, but they canceled the requests. After continuing to play, I lost about 3000 EUR. Yesterday, I requested withdrawals of 4000 EUR and 200 EUR. Today, they accepted the 200 EUR withdrawal but canceled the 4000 EUR request.
I then spoke with customer service, who told me that the request was canceled because my balance fell below 4000 EUR, which did not happen. Later, they mentioned it might have been a human error. After that, I made three separate withdrawal requests: 2000 EUR, 1500 EUR, and 400 EUR. This evening, they accepted the 2000 EUR request, but the other two are still pending.
As I mentioned in my first message, these situations are not acceptable. People try their luck at these casinos and want to receive their winnings as soon as possible. However, when a casino, no matter how good, does such things, it inevitably leads to negative thoughts. I suspect that because it is a newly opened small casino, they might be struggling to make payments, but in this industry, 3-5 thousand EUR are very small amounts that should be paid promptly. If they become quicker at paying out winnings and change the current system to avoid irritating customers, this casino could achieve great success. I had to repeatedly contact customer service to inquire about the status of my withdrawal request or to find out why it was canceled. These are not pleasant experiences.
Additionally, the requested withdrawal amount does not get deducted from the balance; it just stays there. If you continue to play after making a withdrawal request, you could lose everything again. I am waiting, and I hope the money will be transferred to my account soon. I will inform you the once I got the full amount how long does it take and if there was anything in between.
Thanks and Regards
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