Efter at have registreret mig hos Cruks omkring oktober 2023 (som er et hollandsk system, der forhindrer dig i at spille på alle LOVLIGE fysiske og online casinoer), var jeg stadig i stand til at indbetale og spille cirka 1000 EURO på deres online-side.
Efter at have taget dette op med online chat-tjenesten samt skriftligt via kundeservice via e-mail, sagde de, at de ville undersøge dette.
2 måneder senere har jeg stadig ikke haft en eneste opdatering og ingen tilbagebetaling af mine penge.
Jeg modtager kun automatiserede e-mails og det samme svar igen og igen, for et kasino drevet af regeringen er dette for latterligt for ord, og det burde slet ikke tage så lang tid, og jeg tilbagesøger straks alle de uberettigede penge, jeg har været i stand til at indbetal/spil under min cruks-registrering!
After registering with Cruks around October 2023 (which is a Dutch system to prevent you from gambling at all LEGAL physical and online casinos), I was still able to deposit and gamble approximately 1000 EURO on their online site.
After raising this with the online chat service as well as in writing via customer service via email, they said they would investigate this.
2 months later I have still not had a single update and no refund of my money.
I only receive automated emails and the same answer over and over again, for a casino run by the government this is too ridiculous for words and it should not take this long at all and I am immediately reclaiming all the unjustified money I have been able to deposit/gamble during my cruks registration!
Automatisk oversættelse: