iWild Casino - Spillerens gevinster konfiskeres på grund af bonusvilkår.

Hello, I logged into iWildcasino today and uploaded €100. I was simply credited with a €70 bonus.

I played Gates of Olympus and managed to win up to €52,000, but all of a sudden, after using the bonus, I only had €350 left.

The casino intentionally hides their bonus terms. Nobody in their right mind would use a bonus where you can only win 5x.

I wasn't playing just with the bonus; I also used €100 of my own money.

Please help me retrieve the money.

Hallo, ich habe mich heute bei iWildcasino eingeloggt und 100€ hochgeladen. Mir wurden einfach 70€ Bonus gutgeschrieben.

Ich habe Gates of Olympus gespielt und mich auf 52.000€ hochgespielt, auf einmal nach umsetzen des Bonus hatte ich nur mehr 350€.

Das Casino versteckt mit Absicht ihre Bonus Terms, nie im leben würde man einen Bonus verwenden wo man nur das 5x gewinnen kann.

Ich habe auch nicht nur mit Bonus gespielt, sondern mit 100€ von meinem geld.

Bitte helfen sie mir an das geld zu Kommen

Dear platti19951,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:

1.4. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.

Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, and setting a maximum cashout limit for bonus winnings is very common.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

The problem is that I never entered a bonus code, the bonus was simply credited to me and I would have won the amount even without the bonus.

Winning a maximum of 5 times the bonus, even though you have invested €100 yourself, is simply absurd and a scam. I don't even need to start playing if I can make a maximum of €350 from €100 + €70 bonus.

Das Problem an der Sache ist, dass ich nie einem Bonus-Code eingegeben habe, der Bonus wurde mir eibfach gutgeschrieben und ich hätte den Betrag auch ohne Bonus gewonnen.

max. das 5 fache des Bonus zu gewinnen, obwohl man selber 100€ investiert hat ist einfach absurd und Betrug. Da brauch ich garnicht erst anfangen zu spielen wenn ich aus 100€ + 70€ Bonus maximal 350€ Machen kann.

So my winnings were not only achieved through the bonus, that is simply wrong.

Somit wurde mein gewinn auch nicht nur durch den Bonus erzielt, das ist schlichtweg Falsch.

Thank you for your reply, platti19951. I understand your frustration, but since your bonus winnings were capped in compliance with the casino's bonus terms, I am afraid that there is nothing we can do. Once you start playing with the bonus, the bonus rules apply to the whole amount - your deposit plus the bonus. At this point, I can only recommend that next time you don't want to play with a bonus that was credited automatically, you either cancel it via the option in your casino account (if that is available) or contact the casino support to cancel the bonus for you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.