Kære Pavel ,
Vi har modtaget svar fra KYC-afdelingen vedrørende situationen.
Spilleren har fået tilsendt mange breve med forskellige forklaringer og eksempler, men der er ikke givet svar.
Vi beder spilleren sørge for, at alle anmodede dokumenter er sendt korrekt og til den korrekte e-mailadresse.
Den sidste meddelelse til spilleren blev sendt den 30/01/2025, hvortil der ikke blev modtaget svar.
Hvis spilleren har problemer med at sende et brev fra sin postkasse, så beder vi om, at dokumenterne sendes til en anden postkasse, der tilhører spilleren, efter at vi tidligere har meddelt os her, fra hvilken e-mail brevet vil blive sendt.
Nedenfor vil jeg duplikere anmodningen sendt til spilleren af KYC-afdelingen:
Vi afventer de dokumenter, der blev anmodet om i det foregående brev, nemlig:
Et skærmbillede af din personlige netbankprofil, som indeholder følgende oplysninger:
- Bankkontonummer / IBAN (internationalt bankkontonummer)
- Bank ID / BIC (bankidentifikationskode)
- Detaljeret adresse på modtageren (postnummer, gade, by, land)
Send venligst alle ønskede dokumenter til
Venlig hilsen,
iwildcasino repræsentant.
Dear Pavel,
We have received a response from the KYC department regarding the situation.
The player has been sent many letters with various explanations and examples, but no response has been provided.
We ask the player to make sure that all requested documents are sent correctly and to the correct email address.
The last notification to the player was sent on 01/30/2025, to which no response was received.
If the player has a problem sending a letter from his mailbox, then we ask that the documents be sent to another mailbox belonging to the player, having previously notified us here from which email the letter will be sent.
Below I will duplicate the request sent to the player by the KYC department:
We are waiting for the documents that were requested from you in the previous letter, namely:
A screenshot of your personal online bank profile which contains the following information:
- Bank account number / IBAN (international bank account number)
- Bank ID / BIC (bank identification code)
- Detailed address of beneficiary (postal code, street, city, country)
Please send all documents requested to kyc@iwildcasino.com
Best regards,
iwildcasino representative.
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