Mine dokumenter blev godkendt den 10. september 2024. Kasinoet har en regel om, at du kan have 3 afventende udbetalinger for 500$ hver om dagen, hvilket jeg anmodede om på den dato på samme tid. Den 11. september 2024 modtog jeg 2 betalinger for 500$, og den anden forblev afventende. Jeg spurgte derefter en chatsupport om det, som fortalte mig, at det var godkendt på deres side og ville blive betalt i løbet af de næste par dage. Samme dag modtager jeg en e-mail fra support om, at min tilbagetrækning blev annulleret, fordi den var udløbet. Jeg indsendte derefter to yderligere hævninger på 500$ hver den dag og en anden på 500$ den 12. september 2024. De to hævningsanmodninger fra 11. september er også blevet annulleret og sagde, at de er udløbet, efter at jeg havde talt med en chatagent, der havde fortalte mig, at de var i en afventende status, og at de havde eskaleret min anmodning til den relevante afdeling for hurtig gennemgang. Jeg har nu en 500$ afventende, og de fortæller mig, at den vil blive betalt den 17. september 2024, hvis de valgte ikke at annullere den, fordi den udløber. Ud over de afventende 500$ har jeg 5200$ på casinokontoen, som jeg ønsker at få betalt for. Chat-folkene er høflige, men support svarer ikke på nogen af mine e-mails bortset fra generiske e-mails, der siger, at tilbagetrækningen er udløbet og skal indsendes igen. Hjælp mig venligst med at løse dette problem, jeg vil gerne have udbetalt de penge, jeg vandt. Tak
My documents were approved on September 10, 2024. The casino has a rule that you can have 3 pending withdrawal for 500$ each a day, which I requested on that date all at the same time. On September 11, 2024, I received 2 payments for 500$ and the other one remained pending. I then asked a chat support about it who told me that it was approved on their side and would be paid in the next few days. On the same day, I receive an email from support that my withdrawal was cancelled because it had expired. I then submitted two additional withdrawal of 500$ each on that day and another one of 500$ on September 12, 2024. The two withdrawal request from September 11 has also been cancelled saying they have expired after I had spoke to a chat agent who had told me that they were in a pending status and that they had escalated my request to the relevant department for expedited review. I now have one 500$ pending and they are telling me that it will be paid on September 17, 2024 if they chose not to cancel it because it will expire. Other than the 500$ pending, I have 5200$ in the casino account that I wish to get paid for. The chat people are polite but support doesn’t reply to any of my email other than generic email saying that withdrawal have expired and need to be resubmitted. Please help me fixing this issue, I would like to get paid the money that I won. Thank you
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