Jeg oprettede en konto og indsatte c.3.5k EUR, som jeg spillede igennem og vandt og tabte. Til sidst lykkedes det mig at vinde noget tilbage, og min saldo voksede til c.9k EUR uden at bruge bonusser.
Når det kom til at trække sig tilbage, var jeg klar over, at KYC ville være smertefuldt. Heldigvis var teamet hjælpsomme, og dette blev løst relativt hurtigt. Jeg anmodede om at hæve 1200EUR i 3x 400EUR i henhold til deres krav. Efter lidt frem og tilbage og sikre, at den rigtige kryptokonto blev oprettet, begyndte midlerne at komme igennem. Vi var i en stabil kadence på 400 EUR, der kom igennem en gang om dagen. Dette har dog siden ændret sig, da jeg spurgte, om de kunne fremskynde udbetalingerne, og de har nu bremset og begrænset den hyppighed, hvormed jeg kan hæve, og tidspunktet for at modtage penge.
Dette føles meget uretfærdigt og kynisk et forsøg fra dem på at friste mig til at spille min store saldo, som nu står på 7.712 EUR med yderligere 1.200 EUR af udbetalinger.
Ved den nuværende foreslåede kadence ville det tage flere måneder at hæve min fulde saldo, da de har begrænset mig til 400 EUR hævninger om ugen! Dette er klart i modstrid med deres erklærede T&C'er om tilbagetrækningspolitik.
Kan du hjælpe og se, om du kan fremskynde denne proces og bryde loggen.
Tak!
I created an account and deposited c.3.5k EUR, which I played through and won and lost. Eventually I managed to win some back and my balance grew to c.9k EUR, without using bonuses.
When it came to withdrawing, I was aware KYC was going to be painful. Thankfully the team was helpful and this was resolved relatively quickly. I requested to withdraw 1200EUR in 3x 400EUR as per their requirements. After a bit of back and forth and ensuring the right crypto account was set up, funds started to come through. We were in a steady cadence of 400EUR coming through once a day. However, this has since changed when I asked whether they could speed up the withdrawals and they have now slowed and limited the frequency with which I can withdraw and the timing of receiving funds.
This feels very unfair and, cynically, an attempt by them to tempt me into gambling my large balance, which now stands at 7,712EUR with an additional 1,200EUR of withdrawals pending.
At the current proposed cadence it would take several months to withdraw my full balance as they have limited me to 400EUR withdrawals a week! This is clearly contrary to their stated T&Cs on withdrawal policy.
Please can you help and see if you can speed up this process and break the log jam.
Thank you!
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