Jackbit Casino - Spillerens gevinster er blevet konfiskeret.

YO! I registred on Jackbit played some bets and had 970 back on balance, I made withdrawal and they declined it and asked me to make selfie video to pass KYC, I made it. After that they said me that I can withdraw only last deposit -20% and all the winnings have been nullified))) From 970 I have only 320 rn

Hello ebdalo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackbit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

First before playing I verified my account and it was possible to pass verification on Russian, after some playing WITHOUT bonuses ONLY my real money they asked me make video with my document, I sent it to them and they blocked my account and gave me only LAST DEPOSIT -20% to withdraw and told me that russians cant play)))))) BUT THEY HAVE VERIFICATION ON RUSSIA IDK

Hello ebdalo,

Can you please advise what kind of games were you playing?

Additionally, please forward the communication between you and the casino related to this matter to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

I just made bets nothing else

Hello ebdalo,

Casino bets or sports betting?

Also, please forward the previously requested communication between you and the casino, preferably with the verification documents/video as well for further review to nikolas.b@casino.guru.

Looking forward to hearing from you.

Regards,

Nick

Just sports betting

They blocked me from everywhere I cant give you

Hello ebdalo,

Although the have blocked you, please forward the e-mail communication between you and the casino related to this matter.

Please send it to nikolas.b@casino.guru for further review.

Regards,

Nick

Yo It was no email communication I asked in Live Chat after block guys

Dear Ebdalo,

To better understand your situation, could you please provide additional details regarding your account and verification process? Specifically:

• Where are you currently located?
• Have you ever used a VPN to access the casino?
• Did you register your account using Russian details?
• Were any of your documents approved by the casino prior to the video verification?

I look forward to your response so we can assist you further.

Best regards,

Nick

Dear ebdalo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.