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Hello, I deposited $ 20,000 in bluejackpot and the application cannot be opened, the money has already been deducted from my card, I need the money back but I can't make the request, the application does not work

Hola, deposité $ 20.000 en bluejackpot y no se puede abrir la aplicación, el dinero ya fue descontado de mi tarjeta, necesito la devolución del dinero pero no tengo como hacer la solicitud , la aplicación no funciona

Dear Sonia2006,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Lastly, could you please advise the exact link/URL for the casino website?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sonia2006,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.