Så jeg har spillet på Jackpot.com dk i 5/6 måneder, og alt var i orden, min konto blev verificeret, og jeg foretog ind- og udbetalinger. Nu tilbageholder de 3 hævninger og beder om flere dokumenter .. Jeg har sendt dem pas, kørekort, brev, der beviser min adresse og kontoudtog fra begge mine bankkonti med nogle transaktioner dækket, men klart mit navn, adresse og kontooplysninger er alle synlige. Jeg var under indtryk af, at udbetalinger ikke kan tilbageholdes, når de beder om flere dokumenter.. Jeg føler bare, at der er noget galt, disse casinoer tager gladelig imod indbetalinger, men når det kommer til udbetalinger, gør de det så svært for os kunder.. UKGC angiver klart, at et kasino ikke kan anmode om yderligere verifikation som en betingelse for tilbagetrækning, hvis de kunne have anmodet om det tidligere. Alligevel ser det ud til, at det er præcis, hvad de gør.
So I have been playing at Jackpot.com uk for I would say 5/6 months and all was well my account was verified and I made deposits and withdrawals. Now they are withholding 3withdrawals asking for more documents .. I’ve sent them passport , driving licence, letter proving my address and statements from both my bank accounts with some transactions covered but clearly my name, address, and account details are all visible.. I was under the impression that withdrawals can not be withheld when they ask for more documents.. I just feel that something is not right these casinos happily take deposits but when it comes to withdrawals they make it so hard for us customers.. UKGC clearly states that a casino cannot request further verification as a condition of withdrawal if they could have requested it earlier. Yet it seems as though this is exactly what they are doing.
