Kære dilipkumarmandal3999@gmail.com ,
Tak for at kontakte os. Jeg vil oprigtigt undskylde for forsinkelsen i vores svar og for den ulejlighed, dette måtte have forårsaget. Jeg forstår, at din oprindelige besked blev sendt for flere måneder siden, og du fortjente en meget hurtigere anerkendelse af de problemer, du har stået over for.
Siden din første korrespondance har Jackpot Hunter gennemgået betydelige ændringer, herunder ny ledelse. Som en del af vores forpligtelse til fremragende service og gennemsigtighed, rækker vi ud for at sikre, at alle tidligere bekymringer bliver løst hurtigt og effektivt.
Vi kan se på din konto, at ingen indbetaling blev accepteret af Jackpot Hunter på det tidspunkt. Som et revisionsspor blev det samme indbetalingsbeløb forsøgt 9 gange i løbet af 19.-28. juni 2023 via 2 betalingsmetoder; Directa24 og derefter Apco. Dette tyder efter vores erfaring på flere mislykkede forsøg, du prøvede igen, fordi du ikke havde indbetalt. Hvis du mener, at dine penge er blevet konfiskeret, anbefaler vi kraftigt at kontakte Directa24 og derefter Apco, da de er ansvarlige for at behandle din indbetaling.
Da vi ikke længere understøtter Fiat-betalingsmetoder, ser det ud til, at din konto blev lukket under migreringen af siden.
Kan du bekræfte, om det problem, du rapporterede, stadig er uløst? Hvis det er tilfældet, forsikrer jeg dig om, at vi er parate til at tage de nødvendige skridt til at rette op på denne sag til din tilfredshed
Med venlig hilsen
Jackpot Hunter Support Team
Dear dilipkumarmandal3999@gmail.com,
Thank you for reaching out to us. I want to sincerely apologize for the delay in our response and for any inconvenience this might have caused. I understand that your original message was sent several months ago, and you deserved a much quicker acknowledgement of the issues you've faced.
Since your initial correspondence, Jackpot Hunter has undergone significant changes including new management. As part of our commitment to service excellence and transparency, we are reaching out to ensure that all past concerns are addressed promptly and effectively.
We can see from your account that no deposit was successfully accepted by Jackpot Hunter at the time. By way of an audit trail, the same deposit amount was attempted 9 times during 19th-28th June 2023 via 2 payment methods; Directa24 and then Apco. This suggests in our experience multiple failed attempts you were retrying for not successfully depositing. If you do believe your funds have been confiscated we strongly recommend contacting Directa24 and then Apco as they are liable for processing your deposit.
As we no longer support Fiat payment methods it looks like your account was closed during the site migration.
Could you please confirm if the issue you reported is still unresolved? If so, I assure you that we are prepared to take the necessary steps to rectify this matter to your satisfaction
Kind Regards
Jackpot Hunter Support Team
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