Jeg var en jet-gambler i 2022, og jeg udelukkede mig selv for livet, da jeg havde et stort spilleproblem, jeg tabte mere end 30.000 og måtte gå konkurs.
Jeg forsøgte at genåbne min konto, og hver gang fortalte en chatagent mig, at det var en irreversibel procedure, og at jeg ikke kunne spille på deres side igen, så i januar 2023 åbnede jeg en konto med en anden e-mailadresse.
Jeg spillede og vandt, og da jeg trak mig ud, talte jeg med agenten Diana for bekræftelse, hun så med mine oplysninger, at jeg allerede havde en konto, som jeg selv havde udelukket, hun accepterede alligevel, at jeg beholder min konto, hvilket aldrig skulle være sket, siden jeg nævnte mine spilproblemer, da jeg lukkede min første konto.
Jeg mener, at JET har et ansvar i denne type situationer, og i mit tilfælde respekterede de ikke vilkårene og betingelserne for deres etablering ved at give mig denne undtagelse, da det stadig kostede mig meget.
I lyset af begivenhederne skulle de have lukket denne nye konto og refunderet mit depositum.
I går, den 8. maj, kunne jeg ikke lade være med at spille og indsatte stadig 1500, som jeg gerne vil have tilbage.
Min konto er lukket igen for livstid. Jeg ønsker at blive refunderet for de indbetalinger, der blev foretaget i går, fordi intet i denne situation er legitimt over for mig, og dette burde aldrig være sket, hvis kasinoet respekterede sine egne regler.
De forsøger at retfærdiggøre sig selv med, at jeg aldrig ville have nævnt mine problemer før, når de har historien om online chatten og især mine tab.
De nægter at høre, hvad jeg har at sige og forsvarer sig selv ved at sige, at de ikke tvang mig, hvilket er sandt, men hvad er meningen med deres politik, hvis de ikke respekterer dem?
Kasinoerne har stadig et vist ansvar, og de nægter at give mig chathistorikken, fordi de godt ved, at jeg ville have vundet sager med min bank, hvor jeg kan åbne en tilbageførsel.
For mit vedkommende beder jeg blot om en erstatning på 2500,00 for den skade jeg har lidt af dem, hvilket er minimalt i forhold til alt det jeg mistede.
Det er indlysende, at jeg indsatte mig selv af egen fri vilje, og at jeg har en del af ansvaret, de siger også, at de fremmer ansvarligt spil....er det ansvarligt at lade en gambler genåbne en konto velvidende, dvs. han mister kontrollen og det er en sygdom? Jeg tror ikke, jeg er ked af det...... at retfærdiggøre mig selv med at sige...ingen tvang dig er uacceptabelt, når de udmærket kendte min historie med tvangsmæssigt gambling, fordi en person, der ikke er kompulsiv, ikke taber mere end 30.000 på mindre end et år.
Jeg beder JET casino om at handle i god tro og holde op med at lege med ord for at få mig til at føle mig skyldig
I was a jet gambler in 2022 and I self-excluded myself for life since I had a big gambling problem, I lost more than 30k and had to go bankrupt.
I tried to reopen my account and each time a chat agent told me that it was an irreversible procedure and that I could not play on their site again, so in January 2023 I opened an account with another Email Address.
I played and won and when withdrawing I spoke with the agent Diana for verification, she saw with my information that I had already had an account that I had self-excluded, she nevertheless accepted that I keeps my account which should never have happened since I mentioned my gaming problems when closing my first account.
I consider that JET has a responsibility in this type of situation and in my case they did not respect the terms and conditions of their establishment by granting me this exception since it still cost me very much.
In light of events, they should have closed this new account and refunded my deposit.
Yesterday, May 8, I was unable not to play and still deposited 1500 that I want to get back.
My account is closed again for life. I want to be reimbursed for the deposits made yesterday because nothing in this situation is legitimate towards me and this should never have happened if the casino respected its own rules.
They try to justify themselves by the fact that I would never have mentioned my problems before when they have the history of the online chat and especially of my losses.
They refuse to hear what I have to say and defend themselves by saying that they did not force me which is true but what is the point of their policies if they do not respect them?
The casinos still have a certain responsibility and they refuse to provide me with the chat history because they know very well that I would have won cases with my bank with which I can open a chargeback.
For my part, I am simply asking for compensation of 2500.00 for the damage I suffered from them, which is minimal compared to everything I lost.
It is obvious that I deposited myself of my own free will and that I have a part of responsibility, they also say that they are promoting responsible gaming....is it responsible to let a compulsive gambler reopen an account knowing very well that is he losing control and it's an illness? I don't think I'm sorry...... to justify myself by saying...no one forced you is unacceptable when they knew very well my history of compulsive gambling because a person who is not compulsive does not lose more than 30k in less than a year.
I ask JET casino to act in good faith and to stop playing with words in order to make me feel guilty
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