Jeg tiltrådte dette websted for et par måneder siden, da det var non gamstop, efter at have tabt en masse penge besluttede jeg at lukke kontoen, så jeg gik på chat og bad om at lukke kontoen permanent uden mulighed for nogensinde at genåbne den, selv udelukke.
Et par dage/uge senere forsøgte jeg at logge ind igen, konto lukket . Så gik på chat for at få at vide, at det ikke kan åbnes, da jeg bad om at lukke det permanent, hvilket er korrekt, da jeg instruerede dette, også dette beskytter spillere, der skal bruge non-gamstop-sider.
Så jeg tænkte, at jeg sendte en e-mail til min VIP-manager, lav og se, han genåbnede den med det samme, det samme skete mindst 4/5 gange, jeg tror, jeg tabte omkring 14k. Jeg blev indlagt i sidste weekend med uregelmæssig hjerterytme, ned til stress. Min partner fandt til sidst ud af gambling og påtog sig at sende en e-mail til kasinoet, en masse e-mails og smide.
Ingen svarer mig ved det, da jeg spurgte om at beskytte spillere. Ja, jeg ved, at jeg brugte pengene, men jeg bad ved forskellige lejligheder om at lukke denne konto permanent, ingen mulighed for at genåbne. Hvis de havde overholdt min anmodning, ville jeg ikke være i denne situation lige nu.
de har helt sikkert et ansvar over for spillerne, når en spiller anmoder om permanent lukning, skal dette overholdes, ikke send en euro vip manager, og den er åben inden for få minutter.
Kasinoet skal vide, at der spillere tilmelder sig disse non-gamstop-sider, da de selv har udelukket fra andre.
I joined this site a few months ago as it was non gamstop, after losing a lot of money i decided to close the account, so I went onto chat and asked to close the account permanently with no option to ever reopen it, self exclude.
A few days/week later I tried to sign in again, account closed . So went on chat to get told it can't be opened as I requested to close it permanently, which is correct as I instructed this, also this is protecting the players who have to use non gamstop sites.
So I thought I send an email to my vip manager, low and behold he reopened it straight away, the same happened at least 4/5 times, I think I lost around 14k. I got took into hospital last weekend with irregular heartbeat, down to stress. My partner eventually found out about the gambling and took it upon herself to email the casino, a lot of email too and throw.
Nobody is answering me know, as I asked about protecting players. Yes I know I spent the money but I asked on various occasions to close this account permanently, no option to reopen. If they had honoured my request I wouldn't be in this situation right now.
surely they have a responsibility to there players, when a player requests permanent closure this should be honoured, not send an euro vip manager and it's open within minutes.
The casino has to know that there players join these non gamstop sites as they have self excluded from others.
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