Helt forfærdelig oplevelse indsatte penge vundet kunne ikke hæves, nåede ud og fik at vide, at jeg ikke er højt for at spille fra Storbritannien og blev tilbudt en fuld tilbagebetaling af indbetalinger, tilbagebetalingen kom aldrig. Jeg har leveret kontoudtog seks gange live chat-udskrifter med banken som viser, at der ikke er foretaget nogen tilbagebetaling til min konto, sendte de mig falske arn-koder tre gange i løbet af to måneder, og gav mig til sidst arn-koder, der indeholdt en korrekt mængde af cifre, og min bank kunne ikke spore nogen refusion med dem, så jeg sendte alle disse oplysninger til jokabet for 6. gang, og de sagde så, at de havde brug for et skriftligt brev fra min bank, hvori de sagde, at de ikke kan spore tilbagebetalingerne, de ændrer bare, hvad de ønsker, indtil det er umuligt at give Jeg fortalte dem, at min bank ikke sender breve, og de ikke har brug for et. Min kontoudtog og korrespondance med banken i chat er mere end nok til, at de kan se, at jeg ikke har modtaget min refusion, dette har været i gang nu siden 26/11/24 og jeg har stadig ikke mine penge tilbage de bliver bare ved med at lyve for mig og sende mig frem og tilbage og rundt i cirkler og gør alt hvad de kan for ikke at betale mig tilbage, jeg har ventet på svar fra dem nu siden 26/12/24 og jeg bliver bare ignoreret, de har blokeret mig fra live chat, fordi efter chatten spørger den, om din anmodning blev behandlet, og det fordi jeg ikke klikker hver gang, de sagde, at jeg var misbruge chat-bedømmelsen og forbudte mig for at give en ærlig anmeldelse, alt hvad de siger er, at holdet har at gøre med det, og ingen vender tilbage til dig, absolut forfærdeligt kasino, og de lyver konsekvent for spillere for at få dig til at tro, at de har sendt en refusion, der aldrig blev sendt Jeg har ventet siden 26/11/24 på min refusion, der aldrig er ankommet
Absolutely terrible experience deposited money won couldn't withdraw, reached out and was told I am not aloud to play from the UK and was offered a full refund of deposits the refund never came I have supplied bank statements six times live chats transcripts with the bank showing no refund has been made to my account, they sent me fake arn codes three times over the course of two months , then eventually gave me arn codes that contained to correct amount of digits and my bank couldn't track any refund with those so I sent all of this information to jokabet for the 6th time and they then said they need a written letter from my bank saying they can't track the refunds they just change what they want until it's impossible to provide I told them my bank does not send letters and they do not need one my bank statements and correspondence with the bank in chat is more than enough for them to see I haven't received my refund this has been ongoing now since 26/11/24 and I still do not have my money back they just keep lieing to me sending me backwards and forwards and around in circles doing everything they can to not pay me back, I have been waiting for a response from them now since 26/12/24 and I'm just being ignored they have blocked me from live chat because after the chat it asks if you're request was dealt with and it because I click no evrytime they said I was abuseing the chat rating and banned me for leaving a honest review all they say is the team is dealing with it and nobody gets back to you absolute terrible casino and they consistently lie to players to make you believe they have sent a refund that was never sent I been waiting since 26/11/24 for my refund that has never arrived
