Goddag Peter.
Mange tak for at forlænge datoen for at svare med yderligere 7 dage.
Vi har været i kontakt med CSC-teamet samt økonomi-teamet. Kommunikationerne mellem spilleren og forskellige agenter har været mange. Hvor kasinoet står i øjeblikket er følgende:
Betalingen blev behandlet og ifølge processoren betalt i 2022. Ifølge spilleren blev disse midler aldrig modtaget. Før økonomiteamet og/eller CSC-teamet kan gøre noget yderligere, kræver de erklæringer i løbet af denne tid for at bekræfte, at betalingen ikke er modtaget, så de kan tage dette videre. Uden denne dokumentation kan alle parter ikke løse dette problem.
De seneste meddelelser fra sidste uge anmodede CSC-agenten om endnu en gang erklæringerne, der forklarer, hvorfor disse er nødvendige. Desværre er disse erklæringer endnu ikke modtaget, efter hvad der kan ses.
Med venlig hilsen
Jumba Bet Casino
Good Day Peter.
Thank you so much for extending the date to respond by another 7 days.
We have been in touch with the CSC Team as well as the Finance team. The comms between the player and various agents have been many. Where the casino stands at the moment is the following:
Payment was processed and according to the processor paid in 2022. According to the player these funds were never received. Before the Finance team and/or the CSC Team can action anything further they require statements during this time to confirm that payment was not received so that they can take this further. Without this documentation all parties this issue cannot be resolved.
The most recent comms of last week the CSC Agent requested yet again the statements explaining why these are needed. Unfortunately from what can be seen these statements have not yet been received.
Regards
Jumba Bet Casino
Automatisk oversættelse:
